Dell MD3220 Automatically Collect the Support Bundle Data, Enter the Execution summary, 233

2Enter a name for the support data file in Specify filename or click Browse to navigate to a previously saved file to overwrite an existing file.

The suffix .zip is added automatically to the file if you do not specify a suffix for the file.

3Enter the Execution summary.

4Click Start.

After all of the support files are gathered, they are archived using the file name that you specified.

5Click OK.

NOTE: If a support data operation is running, it must complete before another support data operation can begin. Concurrent collections are not supported and results in an error message.

Automatically Collect the Support Bundle Data

You can use the Collect Support Bundle option to automatically save a copy of the support bundle when the client monitor process detects a critical event.

During a critical event, the support bundle is saved to the local physical disk of the client system in the same area that is used for other recovery information. This information is not overwritten for at least 72 hours.

WARNING: Use this option only under the guidance of your Technical Support representative.

To automatically collect the support bundle data:

1In the AMW, select Advanced→ Troubleshooting→ Support Data→ Automatic Settings.

2Select Automatically collect support data for critical events.

3To change the location of the saved support bundle, click Change.

The Change Folder Location window is displayed, navigate to the relevant folder and click OK.

4To reset the default location, click Reset.

5Click OK.

Troubleshooting: Your Storage Array Software

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