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Dell V515W manual Software did not install

Models: V515W

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2Remove the printhead.

3Wipe the printhead contacts using a clean, lint-free cloth.

4Reinsert the printhead.

Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

Troubleshooting

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Dell V515W manual Software did not install

Contents

April Dell V515w Users GuideMachine types 4443 Models 2dw, 6dw Trademarks Using the printer software ContentsSafety information Using the printer control panel buttons and menusScanning CopyingFaxing Networking TroubleshootingMaintaining the printer IndexPage SAVE THESE INSTRUCTIONS Safety informationConserving energy About your printerThank you for choosing this printer Minimizing your printers environmental impactRecycle the product packaging Finding information about the printerRecycling PublicationsProduct Information Guide Help using the printer softwareWhat are you looking for? Find it hereUse the Understanding the parts of the printerLINE Use theReplacing ink cartridges Ordering and replacing suppliesLicensed cartridge1 Ordering ink cartridgesRegular cartridge 3 Select Printer Home Recycling Dell productsUsing the printer control panel Using the printer control panel buttons and menusUse the Display Use theUse the Keypad Using the printer menusUse the Dialtone Color/BlackPhoto menu Setup menuSelect Computer appears only To change the temporary settings into new default settings Changing temporary settings into new default settingsTo disable the settings timeout feature Using a button combination if you cannot read the current language Changing the Power Saver timeoutResetting to factory settings Using the printer control panel menusSaving energy with Eco-Mode Minimum system requirements Using the printer softwareUsing the Windows printer software Software installed during printer installationUse the Using the printer softwareInstalling the printer software Reinstalling the printer softwareChecking for software updates Uninstalling the printer softwareLoading paper Loading paper and original documentsPaper and specialty media guidelines 20 sheets of banner paper Loading paper and original documentsLoad up to Make sure thatSaving paper default settings Loading original documents into the ADF Loading original documents on the scanner glassLoading paper and original documents 3 The document feeds into the ADFTips for printing b Click Properties, Preferences, Options, or Setup2 Click Properties, Preferences, Options, or Setup Printing2 Click Properties, Preferences, Options, or Setup Printing pages in reverse orderPrinting multiple pages on one sheet Printing documents from a memory card or flash drivePrinting envelopes If the printer is using a USB connectionIf the printer is using a Wireless connection selected models only Printing specialty documentsTips on loading label sheets Printing on both sides of the paper duplexing manuallyPrinting labels Printing on custom-size paperPrinting 4 From the 2-Sided Printing section, select ManualWorking with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelPhotos If the printer is using a USB connection Printing photos from a memory device using the printer softwareIf the printer is using a Wireless connection selected models only Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital cameraPrinting photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Printing from a Bluetooth-enabled deviceBluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelBluetooth Dongle Connected appears on the display Managing print jobs Setting your printer as the default printerBluetooth Dongle Connected appears on the display Resuming print jobs Changing the printing modePausing print jobs Changing the printing mode for a single print jobCanceling print jobs Copying photos CopyingTips for copying Making copiesEnlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Collating copies using the printer control panelRepeating an image on one page Canceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application 4 Select Printer Home Using the printer softwareScanning documents into an editing application Scanning directly to e-mailHow can I improve the quality of a scan? Scanning FAQWhy am I being asked for a PIN? Scanning to a PDFWhat is an application list, and how do I update it? Canceling scan jobsUpdating the application list Faxing Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Tips for this setupTips for this setup Setup 2 Printer is sharing the line with an answering machineConnected to the same telephone wall jack Connected to different wall jacksEXT LINE Tips for this setupScenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone serviceSetup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable providerTips for this setup Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in countries that use serial connection EXT LINE Connecting the printer to a wall jack in GermanyN F N EXT LINESetting the fax footer Setting the fax headerEntering your user information 3 Click Printer Home Configuring the fax settingsConfiguring fax settings using the fax software Configuring fax settings using the printer control panelYou can From here5 Click Select from phonebook Creating a contact list using the fax softwareCreating a contact list using the printer control panel Creating a contact listSending faxes Sending faxes using the printer control panelTips for sending faxes Receiving faxes automatically Sending faxes using the computerReceiving faxes Tips for receiving faxesTips Faxing FAQReceiving a fax manually TipsWhen do I need to set Auto Answer to On? What is a splitter and what type of splitter should I use?What is my fax number? What is my dialing prefix?Make sure the telephone line and the wall jack are working How many rings should I set?How do I set the distinctive ring for the printer? How can I check the dial tone?Adjusting the ringer volume How do I adjust the speaker volume on the printer?What settings work best with digital voice mail? Adjusting the dialing volume1 Press Dialtone How do I change the resolution of the documents that I fax?How do I send a fax using a phone calling card? How do I send a fax at a scheduled time?How do I view the fax history of the printer? How do I know that the fax was sent successfully?How do I forward a fax? Can I retrieve failed faxes? Can I block faxes?Supported network security options Installing the printer on a wireless networkWireless network compatibility NetworkingInformation you will need to set up the printer on a wireless network Printing a network setup pagePrint Network Setup Page appears Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Before you begin Special wireless installation instructionsAdding the printer to your wireless network Assigning a static IP address5 Click the Wireless setup utility link Advanced wireless setupChanging wireless settings after installation Creating an ad hoc wireless network2 Click Control Panel 3 Click Network and Internet Connections 7 Right-click the Wireless Network Connection icon 8 Click Properties9 Click the Wireless Networks tab In Windows XPIn Windows Adding a printer to an existing ad hoc wireless networkb Select View Available Wireless Networks 5 Click Wireless setup utility linkUsing the printer locally USB Configuring the printer wirelessly using WPS Wi-Fi Protected SetupSwitching between USB and wireless connections Windows only Using the printer wirelesslyWhat is Wi-Fi Protected Setup? Networking FAQc Click Properties What is a network? Where do I find my WEP key or WPA passphrase?What is an SSID? Where do I find my SSID?How are home networks configured? How do I find out what type of security my network is using?Wireless network examples Scenario 2 Wireless network with Internet access Why do I need an installation cable?Scenario 3 Wireless network with no Internet access How are infrastructure and ad hoc networks different? How do I attach the installation cable?Infrastructure Finding the signal strengthAd hoc ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I improve wireless signal strength?MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERWhat is a MAC address? UAA XX XX XX XX XX What is an IP address?How do I find the MAC address? MAC XX XX XX XX XXHow do I locate IP addresses? What is TCP/IP?What is a key index? How to locate a printer IP addressMaintaining ink cartridges Using the printer control panelUsing the printer software Maintaining the printerUsing the printer software Cleaning the exterior of the printerCleaning the printhead nozzles Using the printer control panelCleaning the scanner glass Setup troubleshooting TroubleshootingUsing the Service Center to solve printer problems If Troubleshooting does not solve your problemREMOVE AND REINSERT THE PRINTHEAD Printhead errorCHANGE THE LANGUAGE USING THE PRINTER MENUS Incorrect language appears on the displaySoftware did not install CHECK THE USB CONNECTION RECONNECT THE PRINTER POWER SUPPLYMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Print job does not print or is missing pagesPrinter is printing blank pages REMOVE AND REINSTALL THE PRINTER SOFTWAREREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODECannot print through USB Jams and misfeeds troubleshootingMAKE SURE THE USB PORT IS ENABLED IN WINDOWS Cannot delete documents from the print queuePaper jam in the ADF selected models only Paper jam in the paper supportPaper or specialty media misfeeds Print troubleshootingADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER CHECK MINIMUM PRINT SETTINGSStreaks or lines on printed image SELECT THE BORDERLESS PRINT FEATUREMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESSET YOUR PRINTER AS THE DEFAULT PRINTER Copy and scan troubleshootingComputer slows down when printing IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLEScanning takes too long or freezes the computer USE A LOWER SCANNING RESOLUTIONPartial copies or scans of documents or photos Scan was not successfulFax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxes ENABLE ERROR CORRECTIONDECREASE THE TRANSMISSION SPEED OF THE FAX MODEM MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT ENABLE AUTOMATIC FAX CONVERSIONMAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE THAT FAX FORWARDING IS DISABLEDINCREASE THE RINGER VOLUME Cannot receive faxesMAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Fax error messages on the printer control panelMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Cannot run the fax softwareUnsupported Compression Unsupported Resolution Possible solutionsFax Modem Error Failed to Connect Phone Line ErrorREINSERT THE MEMORY CARD Memory card troubleshootingMemory card troubleshooting checklist Nothing happens when a memory card is insertedMAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE Wireless troubleshootingPhotos do not transfer from a memory card across a wireless network SET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTERResetting the wireless settings to factory defaults Wireless troubleshooting checklistMOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER Cannot print over wireless networkMOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES CHECK YOUR WEP KEY OR WPA PASSPHRASE CHECK YOUR ADVANCED SECURITY SETTINGSDISCONNECT FROM VPN SESSION The Continue button is unavailable MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELRECONNECT THE POWER SUPPLY TRY RUNNING THE INSTALLER AGAINCHECK POWER Wi-Fi indicator light is not litCannot print and there is a firewall on the computer SELECT THE WIRELESS PORT ALLOW THE WIRELESS INSTALLATION TO COMPLETEENABLE THE PRINTER SELECT THE WIRELESS PRINTERCHECK NETWORK NAME Wi-Fi indicator light is still orangeIf you are using WEP security If you are using WPA securityMOVE YOUR PRINTER Wi-Fi indicator light is blinking orange during installationMAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCEIf you are using WPA security PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKINGCHECK MAC ADDRESS 3 Select Printer Home CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAINMAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER 5 Click the Wireless setup utility linkHow to locate a printer IP address Wireless print server not installedCHECK POWER MAKE SURE THE WIRELESS PORT IS SELECTED ELIMINATE SOURCES OF INTERFERENCE Resolving intermittent wireless communications issuesDISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK ELIMINATE NETWORK CONGESTION6 Click the Set Static IP Address link CHANGE THE CHANNEL THE WIRELESS ROUTER USESCONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORKPURCHASE A NEW ROUTER CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERCHECK FOR WIRELESS ADAPTER UPDATES CHANGE ALL NETWORK DEVICES TO THE SAME TYPEIndex Page Page Page Page Page Wi-Fi Protected Setup logo