Printer is printing blank pages | Dell V515W manual

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information.

If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again.

2Load plain paper.

3From the printer control panel, press .

4Press the arrow buttons to scroll to Maintenance, and then press .

5Press the arrow buttons to scroll to Deep Clean Printhead, and then press . A cleaning page prints.

6Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE

If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the printer.

If the printer will not come out of Power Saver mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer, and then unplug the power cord from the wall outlet.

2Gently remove the power supply from the printer, and then reinsert it.

3Plug the power cord into the wall outlet, and then turn on the printer.

Troubleshooting

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Dell V515W Printer is printing blank pages, Printer is busy or does not respond, Remove And Reinstall The Printer Software

Contents

Dell V515w Users Guide AprilMachine types 4443 Models 2dw, 6dw Trademarks Safety information ContentsUsing the printer control panel buttons and menus Using the printer software Copying ScanningFaxing Maintaining the printer TroubleshootingIndex NetworkingPage SAVE THESE INSTRUCTIONS Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energy Recycling Finding information about the printerPublications Recycle the product packaging Product Information Guide Help using the printer software Use the Understanding the parts of the printer LINE Replacing ink cartridges Ordering and replacing supplies Ordering ink cartridges Licensed cartridge1Regular cartridge 3 Select Printer Home Recycling Dell products Using the printer control panel Using the printer control panel buttons and menus Display Dialtone Color/Black Using the printer menusKeypad Copy menu Setup menu Photo menuSelect Computer appears only Changing temporary settings into new default settings To change the temporary settings into new default settingsTo disable the settings timeout feature Resetting to factory settings Changing the Power Saver timeoutUsing the printer control panel menus Using a button combination if you cannot read the current language Saving energy with Eco-Mode Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirements Use the Checking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer software Loading paper and original documents Loading paperPaper and specialty media guidelines 20 sheets of banner paper Saving paper default settings Loading original documents into the ADF Loading original documents on the scanner glass 3 The document feeds into the ADF 2 Click Properties, Preferences, Options, or Setup b Click Properties, Preferences, Options, or SetupPrinting Tips for printing Printing pages in reverse order Printing multiple pages on one sheetPrinting documents from a memory card or flash drive If the printer is using a Wireless connection selected models only If the printer is using a USB connectionPrinting specialty documents Printing envelopes Printing labels Printing on both sides of the paper duplexing manuallyPrinting on custom-size paper Tips on loading label sheets 4 From the 2-Sided Printing section, select Manual Working with photos Using a memory card or flash drive with the printer Printing photos using the printer control panel Supported memory cards and file typesPhotos Printing photos from a memory device using the printer software Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security level Managing print jobs Setting your printer as the default printer Changing the printing mode Pausing print jobsResuming print jobs Changing the printing mode for a single print job Canceling print jobs Tips for copying CopyingMaking copies Copying photos Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Canceling copy jobs Scanning Tips for scanningScanning to a local or network computer Using the printer control panel Scanning to a flash drive or memory cardScanning photos into an editing application Scanning documents into an editing application Using the printer softwareScanning directly to e-mail 4 Select Printer Home Why am I being asked for a PIN? Scanning FAQScanning to a PDF How can I improve the quality of a scan? Canceling scan jobs What is an application list, and how do I update it?Updating the application list Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup Faxing Setup 2 Printer is sharing the line with an answering machine Connected to the same telephone wall jackConnected to different wall jacks EXT LINE Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable provider Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in countries that use serial connection N F N Connecting the printer to a wall jack in Germany Setting the fax header Setting the fax footerEntering your user information Configuring fax settings using the fax software Configuring the fax settingsConfiguring fax settings using the printer control panel 3 Click Printer Home You can From here Creating a contact list using the printer control panel Creating a contact list using the fax softwareCreating a contact list 5 Click Select from phonebook Sending faxes using the printer control panel Sending faxesTips for sending faxes Receiving faxes Sending faxes using the computerTips for receiving faxes Receiving faxes automatically Faxing FAQ Receiving a fax manuallyTips What is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? When do I need to set Auto Answer to On? How do I set the distinctive ring for the printer? How many rings should I set?How can I check the dial tone? Make sure the telephone line and the wall jack are working What settings work best with digital voice mail? How do I adjust the speaker volume on the printer?Adjusting the dialing volume Adjusting the ringer volume How do I send a fax using a phone calling card? How do I change the resolution of the documents that I fax?How do I send a fax at a scheduled time? 1 Press Dialtone How do I know that the fax was sent successfully? How do I view the fax history of the printer?How do I forward a fax? Can I retrieve failed faxes? Can I block faxes? Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security options Printing a network setup page Information you will need to set up the printer on a wireless networkPrint Network Setup Page appears Installing the printer on a wireless network Installing the printer on other computersInterpreting the colors of the Wi-Fi indicator light Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you begin Changing wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network 5 Click the Wireless setup utility link 9 Click the Wireless Networks tab 7 Right-click the Wireless Network Connection icon 8 Click PropertiesIn Windows XP 2 Click Control Panel 3 Click Network and Internet Connections b Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless network5 Click Wireless setup utility link In Windows Switching between USB and wireless connections Windows only Configuring the printer wirelessly using WPS Wi-Fi Protected SetupUsing the printer wirelessly Using the printer locally USB Networking FAQ What is Wi-Fi Protected Setup?c Click Properties What is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network? How do I find out what type of security my network is using? How are home networks configured?Wireless network examples Why do I need an installation cable? Scenario 2 Wireless network with Internet accessScenario 3 Wireless network with no Internet access How are infrastructure and ad hoc networks different? How do I attach the installation cable? Finding the signal strength InfrastructureAd hoc MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER How can I improve wireless signal strength?REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION What is a MAC address? How do I find the MAC address? What is an IP address?MAC XX XX XX XX XX UAA XX XX XX XX XX What is a key index? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses? Using the printer software Using the printer control panelMaintaining the printer Maintaining ink cartridges Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshooting CHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEAD Software did not install MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLYPrint job does not print or is missing pages CHECK THE USB CONNECTION REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD REMOVE AND REINSTALL THE PRINTER SOFTWAREMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is printing blank pages MAKE SURE THE USB PORT IS ENABLED IN WINDOWS Jams and misfeeds troubleshootingCannot delete documents from the print queue Cannot print through USB Paper jam in the ADF selected models only Paper jam in the paper support ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshootingCHECK MINIMUM PRINT SETTINGS Paper or specialty media misfeeds MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED SELECT THE BORDERLESS PRINT FEATUREALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Streaks or lines on printed image Computer slows down when printing Copy and scan troubleshootingIF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE SET YOUR PRINTER AS THE DEFAULT PRINTER Partial copies or scans of documents or photos USE A LOWER SCANNING RESOLUTIONScan was not successful Scanning takes too long or freezes the computer Fax troubleshooting Fax troubleshooting checklistConnection checklist ENABLE ERROR CORRECTION Cannot send faxesDECREASE THE TRANSMISSION SPEED OF THE FAX MODEM MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT ENABLE AUTOMATIC FAX CONVERSION INCREASE THE RINGER VOLUME MAKE SURE THAT FAX FORWARDING IS DISABLEDCannot receive faxes MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Fax error messages on the printer control panelCannot run the fax software MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Failed to Connect Phone Line Error Fax Modem ErrorUnsupported Compression Unsupported Resolution Unrecoverable Fax Error Memory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted REINSERT THE MEMORY CARD Photos do not transfer from a memory card across a wireless network Wireless troubleshootingSET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE Resetting the wireless settings to factory defaults Wireless troubleshooting checklist Cannot print over wireless network MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTERMOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES CHECK YOUR ADVANCED SECURITY SETTINGS CHECK YOUR WEP KEY OR WPA PASSPHRASEDISCONNECT FROM VPN SESSION RECONNECT THE POWER SUPPLY MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELTRY RUNNING THE INSTALLER AGAIN The Continue button is unavailable Wi-Fi indicator light is not lit CHECK POWERCannot print and there is a firewall on the computer ENABLE THE PRINTER ALLOW THE WIRELESS INSTALLATION TO COMPLETESELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORT If you are using WEP security Wi-Fi indicator light is still orangeIf you are using WPA security CHECK NETWORK NAME MAKE SURE THE ACCESS POINT IS ON Wi-Fi indicator light is blinking orange during installationMOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE MOVE YOUR PRINTER PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN How to locate a printer IP address Wireless print server not installed MAKE SURE THE WIRELESS PORT IS SELECTED DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Resolving intermittent wireless communications issuesELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCE CHANGE THE CHANNEL THE WIRELESS ROUTER USES CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSIDASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK CHECK FOR WIRELESS ADAPTER UPDATES CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERCHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTER Index Page Page Page Page Page Wi-Fi Protected Setup logo