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Dell V515W manual Maintaining the printer, Troubleshooting, Index, Networking

Models: V515W

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Faxing FAQ	73
Networking	80
Installing the printer on a wireless network	80
Advanced wireless setup	84
Networking FAQ	88
Maintaining the printer	98
Maintaining ink cartridges	98
Cleaning the exterior of the printer	99
Cleaning the scanner glass	100
Troubleshooting	101
Before you troubleshoot	101
Using the Service Center to solve printer problems	101
If Troubleshooting does not solve your problem	101
Setup troubleshooting	101
Jams and misfeeds troubleshooting	106
Print troubleshooting	108
Copy and scan troubleshooting	110
Fax troubleshooting	112
Memory card troubleshooting	118
Wireless troubleshooting	119
Index	135

Contents

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Dell V515W manual Maintaining the printer, Troubleshooting, Index, Networking

Contents

Machine types 4443 Models 2dw, 6dw Dell V515w Users GuideApril Trademarks Safety information ContentsUsing the printer control panel buttons and menus Using the printer softwareFaxing CopyingScanning Maintaining the printer TroubleshootingIndex NetworkingPage SAVE THESE INSTRUCTIONS Safety informationThank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyRecycling Finding information about the printerPublications Recycle the product packagingWhat are you looking for? Help using the printer softwareFind it here Product Information GuideUse the Understanding the parts of the printerLINE Use theReplacing ink cartridges Ordering and replacing suppliesRegular cartridge Ordering ink cartridgesLicensed cartridge1 3 Select Printer Home Recycling Dell productsUse the Using the printer control panel buttons and menusUsing the printer control panel Use the Use theDisplay Use the Using the printer menusDialtone Color/Black KeypadSelect Computer appears only Setup menuPhoto menu To disable the settings timeout feature Changing temporary settings into new default settingsTo change the temporary settings into new default settings Resetting to factory settings Changing the Power Saver timeoutUsing the printer control panel menus Using a button combination if you cannot read the current languageSaving energy with Eco-Mode Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsUse the Using the printer softwareChecking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer softwarePaper and specialty media guidelines Loading paper and original documentsLoading paper Load up to Loading paper and original documentsMake sure that 20 sheets of banner paperSaving paper default settings Loading original documents into the ADF Loading original documents on the scanner glassLoading paper and original documents 3 The document feeds into the ADF2 Click Properties, Preferences, Options, or Setup b Click Properties, Preferences, Options, or SetupPrinting Tips for printingPrinting multiple pages on one sheet Printing pages in reverse orderPrinting documents from a memory card or flash drive 2 Click Properties, Preferences, Options, or SetupIf the printer is using a Wireless connection selected models only If the printer is using a USB connectionPrinting specialty documents Printing envelopesPrinting labels Printing on both sides of the paper duplexing manuallyPrinting on custom-size paper Tips on loading label sheetsPrinting 4 From the 2-Sided Printing section, select ManualWorking with photos Using a memory card or flash drive with the printerPhotos Printing photos using the printer control panelSupported memory cards and file types If the printer is using a Wireless connection selected models only Printing photos from a memory device using the printer softwareIf the printer is using a USB connection Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital cameraPrinting photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Printing from a Bluetooth-enabled deviceBluetooth Dongle Connected appears on the display Bluetooth Dongle Connected appears on the display Setting the Bluetooth security levelPrinting from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Setting your printer as the default printerManaging print jobs Changing the printing mode Pausing print jobsResuming print jobs Changing the printing mode for a single print jobCanceling print jobs Tips for copying CopyingMaking copies Copying photosEnlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Collating copies using the printer control panelRepeating an image on one page Canceling copy jobs Scanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Scanning documents into an editing application Using the printer softwareScanning directly to e-mail 4 Select Printer HomeWhy am I being asked for a PIN? Scanning FAQScanning to a PDF How can I improve the quality of a scan?Updating the application list Canceling scan jobsWhat is an application list, and how do I update it? Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup FaxingConnected to the same telephone wall jack Setup 2 Printer is sharing the line with an answering machineConnected to different wall jacks Tips for this setupEXT LINE Tips for this setupScenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone serviceTips for this setup Scenario 4 Digital telephone service through a cable providerSetup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in countries that use serial connection N F N Connecting the printer to a wall jack in GermanyEXT LINE EXT LINEEntering your user information Setting the fax headerSetting the fax footer Configuring fax settings using the fax software Configuring the fax settingsConfiguring fax settings using the printer control panel 3 Click Printer HomeYou can From hereCreating a contact list using the printer control panel Creating a contact list using the fax softwareCreating a contact list 5 Click Select from phonebookTips for sending faxes Sending faxes using the printer control panelSending faxes Receiving faxes Sending faxes using the computerTips for receiving faxes Receiving faxes automaticallyReceiving a fax manually Faxing FAQTips TipsWhat is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? When do I need to set Auto Answer to On?How do I set the distinctive ring for the printer? How many rings should I set?How can I check the dial tone? Make sure the telephone line and the wall jack are workingWhat settings work best with digital voice mail? How do I adjust the speaker volume on the printer?Adjusting the dialing volume Adjusting the ringer volumeHow do I send a fax using a phone calling card? How do I change the resolution of the documents that I fax?How do I send a fax at a scheduled time? 1 Press DialtoneHow do I forward a fax? How do I know that the fax was sent successfully?How do I view the fax history of the printer? Can I retrieve failed faxes? Can I block faxes?Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsPrint Network Setup Page appears Printing a network setup pageInformation you will need to set up the printer on a wireless network Interpreting the colors of the Wi-Fi indicator light Installing the printer on a wireless networkInstalling the printer on other computers Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you beginChanging wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network 5 Click the Wireless setup utility link9 Click the Wireless Networks tab 7 Right-click the Wireless Network Connection icon 8 Click PropertiesIn Windows XP 2 Click Control Panel 3 Click Network and Internet Connectionsb Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless network5 Click Wireless setup utility link In WindowsSwitching between USB and wireless connections Windows only Configuring the printer wirelessly using WPS Wi-Fi Protected SetupUsing the printer wirelessly Using the printer locally USBc Click Properties Networking FAQWhat is Wi-Fi Protected Setup? What is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network?Wireless network examples How do I find out what type of security my network is using?How are home networks configured? Scenario 3 Wireless network with no Internet access Why do I need an installation cable?Scenario 2 Wireless network with Internet access How are infrastructure and ad hoc networks different? How do I attach the installation cable?Ad hoc Finding the signal strengthInfrastructure MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER How can I improve wireless signal strength?REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONWhat is a MAC address? How do I find the MAC address? What is an IP address?MAC XX XX XX XX XX UAA XX XX XX XX XXWhat is a key index? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses?Using the printer software Using the printer control panelMaintaining the printer Maintaining ink cartridgesCleaning the printhead nozzles Cleaning the exterior of the printerUsing the printer control panel Using the printer softwareCleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingCHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEADSoftware did not install MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLYPrint job does not print or is missing pages CHECK THE USB CONNECTIONREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD REMOVE AND REINSTALL THE PRINTER SOFTWAREMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is printing blank pagesMAKE SURE THE USB PORT IS ENABLED IN WINDOWS Jams and misfeeds troubleshootingCannot delete documents from the print queue Cannot print through USBPaper jam in the ADF selected models only Paper jam in the paper supportADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshootingCHECK MINIMUM PRINT SETTINGS Paper or specialty media misfeedsMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED SELECT THE BORDERLESS PRINT FEATUREALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Streaks or lines on printed imageComputer slows down when printing Copy and scan troubleshootingIF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE SET YOUR PRINTER AS THE DEFAULT PRINTERPartial copies or scans of documents or photos USE A LOWER SCANNING RESOLUTIONScan was not successful Scanning takes too long or freezes the computerConnection checklist Fax troubleshootingFax troubleshooting checklist DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM ENABLE ERROR CORRECTIONCannot send faxes MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT ENABLE AUTOMATIC FAX CONVERSIONINCREASE THE RINGER VOLUME MAKE SURE THAT FAX FORWARDING IS DISABLEDCannot receive faxes MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORTMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Fax error messages on the printer control panelCannot run the fax software MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINEFax Modem Error Possible solutionsFailed to Connect Phone Line Error Unsupported Compression Unsupported ResolutionMemory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted REINSERT THE MEMORY CARDPhotos do not transfer from a memory card across a wireless network Wireless troubleshootingSET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVEResetting the wireless settings to factory defaults Wireless troubleshooting checklistMOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES Cannot print over wireless networkMOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER DISCONNECT FROM VPN SESSION CHECK YOUR ADVANCED SECURITY SETTINGSCHECK YOUR WEP KEY OR WPA PASSPHRASE RECONNECT THE POWER SUPPLY MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELTRY RUNNING THE INSTALLER AGAIN The Continue button is unavailableCannot print and there is a firewall on the computer Wi-Fi indicator light is not litCHECK POWER ENABLE THE PRINTER ALLOW THE WIRELESS INSTALLATION TO COMPLETESELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORTIf you are using WEP security Wi-Fi indicator light is still orangeIf you are using WPA security CHECK NETWORK NAMEMAKE SURE THE ACCESS POINT IS ON Wi-Fi indicator light is blinking orange during installationMOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE MOVE YOUR PRINTERCHECK MAC ADDRESS PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKINGIf you are using WPA security MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN5 Click the Wireless setup utility link 3 Select Printer HomeCHECK POWER Wireless print server not installedHow to locate a printer IP address MAKE SURE THE WIRELESS PORT IS SELECTED DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Resolving intermittent wireless communications issuesELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCECONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID CHANGE THE CHANNEL THE WIRELESS ROUTER USESASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 6 Click the Set Static IP Address linkCHECK FOR WIRELESS ADAPTER UPDATES CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERCHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTERIndex Page Page Page Page Page Wi-Fi Protected Setup logo