Jams and misfeeds troubleshooting | Dell V515W instruction

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK. The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 106

•“Paper jam in the paper support” on page 107

•“Paper jam in the ADF (selected models only)” on page 107

•“Paper or specialty media misfeeds” on page 108

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

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Dell V515W manual Jams and misfeeds troubleshooting, Cannot delete documents from the print queue, Cannot print through USB

Contents

April Dell V515w Users GuideMachine types 4443 Models 2dw, 6dw Trademarks Using the printer control panel buttons and menus ContentsSafety information Using the printer software Scanning CopyingFaxing Index TroubleshootingMaintaining the printer NetworkingPage Safety information SAVE THESE INSTRUCTIONS Minimizing your printers environmental impact About your printerThank you for choosing this printer Conserving energy Publications Finding information about the printerRecycling Recycle the product packaging Help using the printer software Product Information Guide Understanding the parts of the printer Use the LINE Ordering and replacing supplies Replacing ink cartridges Licensed cartridge1 Ordering ink cartridgesRegular cartridge Recycling Dell products 3 Select Printer Home Using the printer control panel buttons and menus Using the printer control panel Display Keypad Using the printer menusDialtone Color/Black Copy menu Photo menu Setup menuSelect Computer appears only To change the temporary settings into new default settings Changing temporary settings into new default settingsTo disable the settings timeout feature Using the printer control panel menus Changing the Power Saver timeoutResetting to factory settings Using a button combination if you cannot read the current language Saving energy with Eco-Mode Software installed during printer installation Using the printer softwareUsing the Windows printer software Minimum system requirements Using the printer software Uninstalling the printer software Reinstalling the printer softwareChecking for software updates Installing the printer software Loading paper Loading paper and original documentsPaper and specialty media guidelines 20 sheets of banner paper Saving paper default settings Loading original documents on the scanner glass Loading original documents into the ADF 3 The document feeds into the ADF Printing b Click Properties, Preferences, Options, or Setup2 Click Properties, Preferences, Options, or Setup Tips for printing Printing multiple pages on one sheet Printing pages in reverse orderPrinting documents from a memory card or flash drive Printing specialty documents If the printer is using a USB connectionIf the printer is using a Wireless connection selected models only Printing envelopes Printing on custom-size paper Printing on both sides of the paper duplexing manuallyPrinting labels Tips on loading label sheets 4 From the 2-Sided Printing section, select Manual Using a memory card or flash drive with the printer Working with photos Supported memory cards and file types Printing photos using the printer control panelPhotos Printing photos from a memory device using the printer software Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settings Printing photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using DPOF Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled device Setting your printer as the default printer Managing print jobs Resuming print jobs Pausing print jobsChanging the printing mode Changing the printing mode for a single print job Canceling print jobs Making copies CopyingTips for copying Copying photos Adjusting copy quality Enlarging or reducing images Collating copies using the printer control panel Making a copy lighter or darker Repeating an image on one page Canceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Scanning directly to e-mail Using the printer softwareScanning documents into an editing application 4 Select Printer Home Scanning to a PDF Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan? What is an application list, and how do I update it? Canceling scan jobsUpdating the application list Tips for this setup Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Faxing Connected to the same telephone wall jack Setup 2 Printer is sharing the line with an answering machineConnected to different wall jacks EXT LINE Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setup Scenario 4 Digital telephone service through a cable provider Setup 1 Printer is connected directly to a cable modem Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in countries that use serial connection Connecting the printer to a wall jack in Germany N F N Setting the fax footer Setting the fax headerEntering your user information Configuring fax settings using the printer control panel Configuring the fax settingsConfiguring fax settings using the fax software 3 Click Printer Home From here You can Creating a contact list Creating a contact list using the fax softwareCreating a contact list using the printer control panel 5 Click Select from phonebook Sending faxes Sending faxes using the printer control panelTips for sending faxes Tips for receiving faxes Sending faxes using the computerReceiving faxes Receiving faxes automatically Receiving a fax manually Faxing FAQTips What is my dialing prefix? What is a splitter and what type of splitter should I use?What is my fax number? When do I need to set Auto Answer to On? How can I check the dial tone? How many rings should I set?How do I set the distinctive ring for the printer? Make sure the telephone line and the wall jack are working Adjusting the dialing volume How do I adjust the speaker volume on the printer?What settings work best with digital voice mail? Adjusting the ringer volume How do I send a fax at a scheduled time? How do I change the resolution of the documents that I fax?How do I send a fax using a phone calling card? 1 Press Dialtone How do I view the fax history of the printer? How do I know that the fax was sent successfully?How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless networkWireless network compatibility Supported network security options Information you will need to set up the printer on a wireless network Printing a network setup pagePrint Network Setup Page appears Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Assigning a static IP address Special wireless installation instructionsAdding the printer to your wireless network Before you begin Creating an ad hoc wireless network Advanced wireless setupChanging wireless settings after installation 5 Click the Wireless setup utility link In Windows XP 7 Right-click the Wireless Network Connection icon 8 Click Properties9 Click the Wireless Networks tab 2 Click Control Panel 3 Click Network and Internet Connections 5 Click Wireless setup utility link Adding a printer to an existing ad hoc wireless networkb Select View Available Wireless Networks In Windows Using the printer wirelessly Configuring the printer wirelessly using WPS Wi-Fi Protected SetupSwitching between USB and wireless connections Windows only Using the printer locally USB What is Wi-Fi Protected Setup? Networking FAQc Click Properties Where do I find my SSID? Where do I find my WEP key or WPA passphrase?What is an SSID? What is a network? How are home networks configured? How do I find out what type of security my network is using?Wireless network examples Scenario 2 Wireless network with Internet access Why do I need an installation cable?Scenario 3 Wireless network with no Internet access How do I attach the installation cable? How are infrastructure and ad hoc networks different? Infrastructure Finding the signal strengthAd hoc REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER How can I improve wireless signal strength?MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION What is a MAC address? MAC XX XX XX XX XX What is an IP address?How do I find the MAC address? UAA XX XX XX XX XX How to locate a printer IP address What is TCP/IP?What is a key index? How do I locate IP addresses? Maintaining the printer Using the printer control panelUsing the printer software Maintaining ink cartridges Cleaning the exterior of the printer Cleaning the printhead nozzles Cleaning the scanner glass If Troubleshooting does not solve your problem TroubleshootingUsing the Service Center to solve printer problems Setup troubleshooting Incorrect language appears on the display Printhead errorCHANGE THE LANGUAGE USING THE PRINTER MENUS REMOVE AND REINSERT THE PRINTHEAD Software did not install Print job does not print or is missing pages RECONNECT THE PRINTER POWER SUPPLYMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER CHECK THE USB CONNECTION MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE REMOVE AND REINSTALL THE PRINTER SOFTWAREREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD Printer is printing blank pages Cannot delete documents from the print queue Jams and misfeeds troubleshootingMAKE SURE THE USB PORT IS ENABLED IN WINDOWS Cannot print through USB Paper jam in the paper support Paper jam in the ADF selected models only CHECK MINIMUM PRINT SETTINGS Print troubleshootingADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Paper or specialty media misfeeds ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES SELECT THE BORDERLESS PRINT FEATUREMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED Streaks or lines on printed image IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE Copy and scan troubleshootingComputer slows down when printing SET YOUR PRINTER AS THE DEFAULT PRINTER Scan was not successful USE A LOWER SCANNING RESOLUTIONPartial copies or scans of documents or photos Scanning takes too long or freezes the computer Fax troubleshooting checklist Fax troubleshootingConnection checklist Cannot send faxes ENABLE ERROR CORRECTIONDECREASE THE TRANSMISSION SPEED OF THE FAX MODEM ENABLE AUTOMATIC FAX CONVERSION MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT Cannot receive faxes MAKE SURE THAT FAX FORWARDING IS DISABLEDINCREASE THE RINGER VOLUME MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT Cannot run the fax software Fax error messages on the printer control panelMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Unsupported Compression Unsupported Resolution Fax Modem ErrorFailed to Connect Phone Line Error Unrecoverable Fax Error Nothing happens when a memory card is inserted Memory card troubleshootingMemory card troubleshooting checklist REINSERT THE MEMORY CARD SET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTER Wireless troubleshootingPhotos do not transfer from a memory card across a wireless network MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE Wireless troubleshooting checklist Resetting the wireless settings to factory defaults MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER Cannot print over wireless networkMOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES CHECK YOUR WEP KEY OR WPA PASSPHRASE CHECK YOUR ADVANCED SECURITY SETTINGSDISCONNECT FROM VPN SESSION TRY RUNNING THE INSTALLER AGAIN MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELRECONNECT THE POWER SUPPLY The Continue button is unavailable CHECK POWER Wi-Fi indicator light is not litCannot print and there is a firewall on the computer SELECT THE WIRELESS PRINTER ALLOW THE WIRELESS INSTALLATION TO COMPLETEENABLE THE PRINTER SELECT THE WIRELESS PORT If you are using WPA security Wi-Fi indicator light is still orangeIf you are using WEP security CHECK NETWORK NAME MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE Wi-Fi indicator light is blinking orange during installationMAKE SURE THE ACCESS POINT IS ON MOVE YOUR PRINTER PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER Wireless print server not installed How to locate a printer IP address MAKE SURE THE WIRELESS PORT IS SELECTED ELIMINATE NETWORK CONGESTION Resolving intermittent wireless communications issuesDISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK ELIMINATE SOURCES OF INTERFERENCE CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID CHANGE THE CHANNEL THE WIRELESS ROUTER USESASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK CHANGE ALL NETWORK DEVICES TO THE SAME TYPE CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERCHECK FOR WIRELESS ADAPTER UPDATES PURCHASE A NEW ROUTER Index Page Page Page Page Page Wi-Fi Protected Setup logo