Dell V515W manual Cannot send faxes, Decrease The Transmission Speed Of The Fax Modem

Cannot send faxes

If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:

MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER

If you did not enter your user information during initial setup, then enter your fax name and fax number. In some countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block unknown faxes or faxes without sender information.

DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM

The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the printer can send and receive faxes. It is not necessary, however, to set the modem to its fastest transmission capability. The speed of the modem of the receiving fax machine must match or be greater than the speed at which you are sending your fax. Otherwise, your fax will not be received.

To decrease the transmission speed of the modem:

1From the printer control panel, press .

2Press the arrow buttons to scroll to Fax Setup, and then press .

3Press the arrow buttons to scroll to Dialing and Sending, and then press .

4Press the arrow buttons to scroll to Max Send Speed, and then press .

5Select a sending speed, and then press .

SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER

The printer does not automatically redial if you set it to scan the original document after dialing the number.

Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.

To set the printer to scan before dialing:

1From the printer control panel, press .

2Press the arrow buttons to scroll to Fax Setup, and then press .

3Press the arrow buttons to scroll to Dialing and Sending, and then press .

4Press the arrow buttons to scroll to Scan, and then press .

5 Press the arrow buttons to scroll to Before Dial, and then press .

ENABLE ERROR CORRECTION

Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may be rejected by the receiving fax machine.

Troubleshooting

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