Troubleshooting, Before you troubleshoot | Dell V515W instruction

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Dell V515W manual Troubleshooting, Before you troubleshoot, Using the Service Center to solve printer problems

Contents

Machine types 4443 Models 2dw, 6dw Dell V515w Users GuideApril Trademarks Safety information ContentsUsing the printer control panel buttons and menus Using the printer software Faxing CopyingScanning Maintaining the printer TroubleshootingIndex NetworkingPage SAVE THESE INSTRUCTIONS Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energy Recycling Finding information about the printerPublications Recycle the product packaging Product Information Guide Help using the printer software Use the Understanding the parts of the printer LINE Replacing ink cartridges Ordering and replacing supplies Regular cartridge Ordering ink cartridgesLicensed cartridge1 3 Select Printer Home Recycling Dell products Using the printer control panel Using the printer control panel buttons and menus Display Dialtone Color/Black Using the printer menusKeypad Copy menu Select Computer appears only Setup menuPhoto menu To disable the settings timeout feature Changing temporary settings into new default settingsTo change the temporary settings into new default settings Resetting to factory settings Changing the Power Saver timeoutUsing the printer control panel menus Using a button combination if you cannot read the current language Saving energy with Eco-Mode Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirements Use the Checking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer software Paper and specialty media guidelines Loading paper and original documentsLoading paper 20 sheets of banner paper Saving paper default settings Loading original documents into the ADF Loading original documents on the scanner glass 3 The document feeds into the ADF 2 Click Properties, Preferences, Options, or Setup b Click Properties, Preferences, Options, or SetupPrinting Tips for printing Printing documents from a memory card or flash drive Printing pages in reverse orderPrinting multiple pages on one sheet If the printer is using a Wireless connection selected models only If the printer is using a USB connectionPrinting specialty documents Printing envelopes Printing labels Printing on both sides of the paper duplexing manuallyPrinting on custom-size paper Tips on loading label sheets 4 From the 2-Sided Printing section, select Manual Working with photos Using a memory card or flash drive with the printer Photos Printing photos using the printer control panelSupported memory cards and file types Printing photos from a memory device using the printer software Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security level Managing print jobs Setting your printer as the default printer Changing the printing mode Pausing print jobsResuming print jobs Changing the printing mode for a single print job Canceling print jobs Tips for copying CopyingMaking copies Copying photos Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Canceling copy jobs Scanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Scanning documents into an editing application Using the printer softwareScanning directly to e-mail 4 Select Printer Home Why am I being asked for a PIN? Scanning FAQScanning to a PDF How can I improve the quality of a scan? Updating the application list Canceling scan jobsWhat is an application list, and how do I update it? Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxTips for this setup Faxing Connected to different wall jacks Setup 2 Printer is sharing the line with an answering machineConnected to the same telephone wall jack EXT LINE Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Scenario 4 Digital telephone service through a cable provider Scenario 5 Country-specific setup Connecting the printer to a non-RJ-11 wall jack Connecting the printer in countries that use serial connection N F N Connecting the printer to a wall jack in Germany Entering your user information Setting the fax headerSetting the fax footer Configuring fax settings using the fax software Configuring the fax settingsConfiguring fax settings using the printer control panel 3 Click Printer Home You can From here Creating a contact list using the printer control panel Creating a contact list using the fax softwareCreating a contact list 5 Click Select from phonebook Tips for sending faxes Sending faxes using the printer control panelSending faxes Receiving faxes Sending faxes using the computerTips for receiving faxes Receiving faxes automatically Tips Faxing FAQReceiving a fax manually What is my fax number? What is a splitter and what type of splitter should I use?What is my dialing prefix? When do I need to set Auto Answer to On? How do I set the distinctive ring for the printer? How many rings should I set?How can I check the dial tone? Make sure the telephone line and the wall jack are working What settings work best with digital voice mail? How do I adjust the speaker volume on the printer?Adjusting the dialing volume Adjusting the ringer volume How do I send a fax using a phone calling card? How do I change the resolution of the documents that I fax?How do I send a fax at a scheduled time? 1 Press Dialtone How do I forward a fax? How do I know that the fax was sent successfully?How do I view the fax history of the printer? Can I retrieve failed faxes? Can I block faxes? Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security options Print Network Setup Page appears Printing a network setup pageInformation you will need to set up the printer on a wireless network Interpreting the colors of the Wi-Fi indicator light Installing the printer on a wireless networkInstalling the printer on other computers Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you begin Changing wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network 5 Click the Wireless setup utility link 9 Click the Wireless Networks tab 7 Right-click the Wireless Network Connection icon 8 Click PropertiesIn Windows XP 2 Click Control Panel 3 Click Network and Internet Connections b Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless network5 Click Wireless setup utility link In Windows Switching between USB and wireless connections Windows only Configuring the printer wirelessly using WPS Wi-Fi Protected SetupUsing the printer wirelessly Using the printer locally USB c Click Properties Networking FAQWhat is Wi-Fi Protected Setup? What is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network? Wireless network examples How do I find out what type of security my network is using?How are home networks configured? Scenario 3 Wireless network with no Internet access Why do I need an installation cable?Scenario 2 Wireless network with Internet access How are infrastructure and ad hoc networks different? How do I attach the installation cable? Ad hoc Finding the signal strengthInfrastructure MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER How can I improve wireless signal strength?REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION What is a MAC address? How do I find the MAC address? What is an IP address?MAC XX XX XX XX XX UAA XX XX XX XX XX What is a key index? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses? Using the printer software Using the printer control panelMaintaining the printer Maintaining ink cartridges Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshooting CHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEAD Software did not install MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLYPrint job does not print or is missing pages CHECK THE USB CONNECTION REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD REMOVE AND REINSTALL THE PRINTER SOFTWAREMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is printing blank pages MAKE SURE THE USB PORT IS ENABLED IN WINDOWS Jams and misfeeds troubleshootingCannot delete documents from the print queue Cannot print through USB Paper jam in the ADF selected models only Paper jam in the paper support ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshootingCHECK MINIMUM PRINT SETTINGS Paper or specialty media misfeeds MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED SELECT THE BORDERLESS PRINT FEATUREALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Streaks or lines on printed image Computer slows down when printing Copy and scan troubleshootingIF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE SET YOUR PRINTER AS THE DEFAULT PRINTER Partial copies or scans of documents or photos USE A LOWER SCANNING RESOLUTIONScan was not successful Scanning takes too long or freezes the computer Connection checklist Fax troubleshootingFax troubleshooting checklist DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM ENABLE ERROR CORRECTIONCannot send faxes MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT ENABLE AUTOMATIC FAX CONVERSION INCREASE THE RINGER VOLUME MAKE SURE THAT FAX FORWARDING IS DISABLEDCannot receive faxes MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Fax error messages on the printer control panelCannot run the fax software MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Failed to Connect Phone Line Error Fax Modem ErrorUnsupported Compression Unsupported Resolution Unrecoverable Fax Error Memory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted REINSERT THE MEMORY CARD Photos do not transfer from a memory card across a wireless network Wireless troubleshootingSET YOUR PRINTER AS THE DEFAULT PRINTER FROM THE DESTINATION COMPUTER MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE Resetting the wireless settings to factory defaults Wireless troubleshooting checklist MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES Cannot print over wireless networkMOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER DISCONNECT FROM VPN SESSION CHECK YOUR ADVANCED SECURITY SETTINGSCHECK YOUR WEP KEY OR WPA PASSPHRASE RECONNECT THE POWER SUPPLY MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELTRY RUNNING THE INSTALLER AGAIN The Continue button is unavailable Cannot print and there is a firewall on the computer Wi-Fi indicator light is not litCHECK POWER ENABLE THE PRINTER ALLOW THE WIRELESS INSTALLATION TO COMPLETESELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORT If you are using WEP security Wi-Fi indicator light is still orangeIf you are using WPA security CHECK NETWORK NAME MAKE SURE THE ACCESS POINT IS ON Wi-Fi indicator light is blinking orange during installationMOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE MOVE YOUR PRINTER PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN How to locate a printer IP address Wireless print server not installed MAKE SURE THE WIRELESS PORT IS SELECTED DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Resolving intermittent wireless communications issuesELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCE ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK CHANGE THE CHANNEL THE WIRELESS ROUTER USESCONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID CHECK FOR WIRELESS ADAPTER UPDATES CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERCHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTER Index Page Page Page Page Page Wi-Fi Protected Setup logo