Workaround: Refresh iDRAC Details screen after one minute.
If incorrect credentials are entered while adding an iDRAC or while performing power operations on an
iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more
information about this behavior, see iDRAC User’s Guide. iDRAC will be enabled after some time. Wait till
the iDRAC is enabled, and then retry the operation with correct credentials.
Known issues
• To receive alert notifications in OpenManage Mobile on Android version 4.0.3, you must have a
Google account registered on the device.
• Unable to validate the GCM token if the OpenManage Mobile application is moved to the SD card, and
the SD card is removed from the device.
To validate the GCM token after re-inserting the SD card, do the following:
a. On any screen of OpenManage Mobile, tap the overflow menu.
Overflow symbol differs from device to device. For example, it can be displayed as a symbol,
or at the lower-left or lower-right corner of the screen next to the Home button.
b. In the list displayed, tap Settings, and then tap Refresh to refresh the GCM token.
c. Edit the connections of all the OpenManage Essentials added and resubscribe to the alert filters.
• Unable to power on a server if the KG key value in the RAC GUI page is set to a non-default value.
OpenManage Mobile will not perform the operation with non-default values.
• If the log in page appears again after you exit OpenManage Mobile, use home button to minimize the
application.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on
the first screen. From the next screen, you can view the devices but they are not sorted by health.
• OpenManage Mobile offline data cache will be lost if the phone is rebooted or if OpenManage Mobile
is inactive for long periods.
• OpenManage Mobile offline cache can be lost if your mobile device has limited memory.
• OpenManage Mobile displays only the top 100 log entries from an iDRAC.
• OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.
• OpenManage Mobile cannot refresh data automatically if the application is timed out after 15 minutes.
• Unable to receive push notifications if OpenManage Essentials is re- installed by retaining the same
database as an earlier OpenManage Essentials installation.
• Unable to acknowledge or delete an alert belonging to OMEPowerUsers group.
• Last successful remote desktop session is seen when multiple VNC sessions are running at the same
time because bVNC is an open source component and its behavior is outside the scope and control
of OpenManage Mobile. OpenManage Mobile has limited control over launch interactions and
subsequent activity.
• Error message “VNC connection failed!” is displayed when you attempt to launch RDP session for an
iDRAC if VNC RDP session is already running or if another active bVNC session is running on a
different mobile device for the same iDRAC because iDRAC VNC only supports one connection at a
time. You cannot connect to the same iDRAC using any instance of a VNC client, whether from the
same mobile device or a different device.
• When the SSL Encryption is set to “128 bit or higher” for the VNC Server option in the iDRAC GUI, an
error is displayed on bVNC Viewer when attempting to establish a remote desktop with the iDRAC
instance in OMM.
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