ELAN Home Systems DT22 manual ETHERNET Control Troubleshooting Procedures, Technical Support

Models: DT22

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ETHERNET Control Troubleshooting Procedures

E L A N H O M E S Y S T E M S

DT22 INSTALLATION MANUAL

ETHERNET Control Troubleshooting Procedures

Symptom

Possible Cause/s

What an authorized installer can do

Not able to down-

1. Ethernet I.P. address

Verify Ethernet I.P. address.

load firmware

incorrect.

 

update.

2. Router or DSL Modem

Verify connectivity and Power status.

 

 

not connected or powered

 

 

up.

Verify Ethernet wiring.

 

3. Ethernet signal path

 

 

 

wiring bad.

 

 

 

 

Signal Reception Control Troubleshooting Procedures

Symptom

Possible Cause/s

What an authorized installer can do

No signal recep-

1. Antenna not plugged in

Verify antenna connection.

tion, or poor sig-

to DT22.

 

nal reception

2. Antenna signal path wir-

 

 

 

 

ing bad.

Verify antenna cable wiring

 

 

 

Technical Support

If, after carefully following the steps in the Troubleshooting section, you are unable to resolve issues with the installation or operation of the DT22, please call ELAN Technical Support at 1-800-622-ELAN (3526).

© ELAN Home Systems 2009 • All rights reserved.

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Page 55
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ELAN Home Systems DT22 manual ETHERNET Control Troubleshooting Procedures, Technical Support