EMC 300-000-978 REV A03 guide

B

Customer Support

Overview of Detecting and Resolving Problems

EMC software products are supported directly by the EMC Customer

Support Center in the United States.

EMC uses the following process to resolve customer problems with its software products (Figure B-1).

Problem

Detection

Refer to this

Customer Support

Appendix for Instructions

Collect Problem

Information as

Directed

Contact the EMC Customer

Support Center:

U.S.: (800) SVC-4EMC

Canada: (800) 543-4SVC

Worldwide: (508) 497-7901

Confirm that the

Problem is Software

Related

Call will be Directed to an EMC Software Support Engineer

Problem is

Tracked and

Managed to

Resolution

Figure B-1Problem Detection and Resolution Process

B-2	PowerPath for UNIX Installation and Administration Guide

Image 104

EMC 300-000-978 REV A03 Overview of Detecting and Resolving Problems, Figure B-1Problem Detection and Resolution Process

Contents

PowerPath for Unix Version Copyright 1997-2003 EMC Corporation. All rights reserved Contents Chapter Configuring a PowerPath Boot Device on Solaris Chapter Removing PowerPathChapter PowerPath Administration on Solaris Integrating/ Upgrading PowerPath Into an Existing AAM Appendix a Files Changed By PowerPath Appendix B Customer Support Tables Tables Tables Viii Preface Audience and Prerequisites Preface Related Documentation Command line arguments when used in text Arguments used in examples of command lineOptions in command line syntax EMC uses the following type style conventions in this guide Sales and Customer Service Contacts Xiv Installing PowerPath Choose a Convenient Time Before You InstallObtain Up-To-Date Information Locate Your License Key Prepare the Host and Storage System Configure HBA drivers Failure to do so could result in loss or corruption of data Prepare For a Clustered Environment For exampleFor sh, enter To find a unique major number Installing PowerPath Start the installation program. Enter You see the following prompt Enter y and press Enter You are prompted to confirm the major numberPress Enter to confirm the major number Manager VCS Agent Upgrading to PowerPath Uninstalling the Earlier Version Upgrading From PowerPath 3.0.x or Enter 1 and press Enter Enter package base directory default /opt,? You are prompted to confirm the major number EMC Troubleshooting the Upgrade If files are corrupted On the Host After You InstallRegister PowerPath Reboot the Host Remove Verify the PowerPath Installation If you installed the PowerPath Volume Manager VCS AgentYou should see output like the following You should see output similar to this Modinfo grep -i emc Applications to Use ReconfigureEmcpower Devices Installing the PowerPath Volume Manager VCS Agent Do you want to install these conflicting files y, n, ?, q Error Messages You should output similar to this PowerPath for Unix Installation and Administration Guide PowerPath in a Cluster Environment PowerPath in a Legato 5.1 or later AAM Cluster PowerPath in a Legato 5.1 or later AAM Cluster Installing PowerPath A New AAM Cluster PowerPath in a Legato 5.1 or later AAM Cluster PowerPath in a Sun Cluster Installing PowerPath in a New Sun Cluster PowerPath in a Sun Cluster PowerPath in a Sun Cluster Stop cluster services on the node. Enter boot PowerPath in a Veritas Cluster Server Cluster Installing PowerPath A New VCS Cluster Hatype -list grep EMC Integrating Upgrading PowerPath Into an Existing VCS Cluster Configuring VCS to PowerPath VolumeRecognize Manager Resources Editing main.cf to Include EMCTypes.cf Add the following line to the beginning Setting Major and Minor Numbers Minor Number PowerPath for Unix Installation and Administration Guide Configuring a PowerPath Boot Device On Solaris Introduction Configuring a PowerPath Native Device as the Boot Device Partitioning the Boot Device Creating Filesystems Usr/sbin/installboot /usr/platform/sun4u/lib/fs/ufs/bootblk\ At the % prompt, enter the following command and press Example After modification Modifying OpenBootSetting Up the Boot Alias Moving the Boot Device to an emcpower Device Output is similar to the following Recovery Procedure Reboot the host. Enter boot Removing PowerPath Control Over a Boot Device An example of a boot path is Reboot -- -r Removing PowerPath Before Removing PowerPath Removing PowerPath Screen displays information like this Removal process saves the following files Enter the following command to remove these filesEmcpvcleanup issues the following warning Reboot the host. Enter reboot -- -r Removing the PowerPath Volume Manager VCS Agent Removal of EMCvg was successful PowerPath for Unix Installation and Administration Guide PowerPath Administration on Solaris Ensuring a Sufficient Stack Size PowerPath and CLARiiON Storage SystemsBooting a Host With Built-In Fibre Channel Ports Rebooting and Custom Settings Boot Device Support R1/R2 Boot Failover Support R1/R2 Supported Configurations R1/R2 Boot Procedure Device Naming Native DevicesForms Block device- /dev/dsk/c # t # d # s # Naming Convention Pseudo DevicesSelecting a Device Device Naming Function Native Device Pseudo Device Volume Managers Reconfiguring PowerPath Devices Online Enter quit, to end the format process Screen displays the following information Dynamic Reconfiguration Adding an HBA to a PowerPath Configuration Removing an HBA From a PowerPath Configuration Command returns output like the following Powermt remove hba=# Upgrading to Solaris 9 with Solaris Live Upgrade Upgrading Solaris Troubleshooting Powercf Configuration Utility File Location Executing powercf Emcp.conf File PowerPath device entries in emcp.conf Arguments Files Changed By PowerPath Files Created or Modified by PowerPath Installation Etc Basedir/EMCpower/bin Basedir/EMCpower/driver PowerPath for Unix Installation and Administration Guide Kernel/drv Basedir/EMCpower/lib Files Created or Modified by PowerPath Installation Basedir/EMCpower/man/man1 Basedir/EMCpower/scripts This directory contains PowerPath scriptsThis directory contains the PowerPath man pages Usr/bin Solaris Files Modified by PowerPath Installation Installation programs add the following line to Files Created or Modified by VCS Agent Installation Etc/VRTSvcs/conf/configBasedir/VRTSvcs/EMC Basedir/VRTSvcs/bin/EMCvg PowerPath for Unix Installation and Administration Guide Customer Support Overview of Detecting and Resolving Problems Figure B-1Problem Detection and Resolution Process Troubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem Sending Problem Documentation FTP PowerPath for Unix Installation and Administration Guide Symbols Index VCS Veritas Volume Manager and emcpower devices PowerPath for Unix Installation and Administration Guide