Emerson 3000 manual Section Return Of Material, Instruction Bulletin

World Class 3000

Instruction Bulletin

106-300NE Rev. 3.4 May 2000

SECTION 5

RETURN OF MATERIAL

5-1If factory repair of defective equipment is required, proceed as follows:

a.Secure a return authorization number from a Rosemount Analytical Sales Office or Representative before returning the equip- ment. Equipment must be returned with complete identification in accordance with Rosemount instructions or it will not be accepted.

In no event will Rosemount be responsible for equipment returned without proper authorization and identification.

b.Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to insure that no additional damage will occur during shipping.

c.In a cover letter, describe completely:

1.The symptoms from which it was de- termined that the equipment is faulty.

2.The environment in which the equip- ment has been operating (housing, weather, vibration, dust, etc.).

3.Site from which equipment was removed.

4.Whether warranty or nonwarranty service is requested.

5. Complete shipping instructions for return of equipment.

6. Reference the return authorization number.

d. Enclose a cover letter and purchase order

and ship the defective equipment according
to instructions provided in Rosemount
Return Authorization, prepaid, to:
Rosemount Analytical Inc.
RMR Department
1201 N. Main Street
Orrville, Ohio 44667
If warranty service is requested, the defec-	5
tive unit will be carefully inspected and
tested at the factory. If failure was due to
conditions listed in the standard Rosemount
warranty, the defective unit will be repaired
or replaced at Rosemount's option, and an
operating unit will be returned to the cus-
tomer in accordance with shipping
instructions furnished in the cover letter.
For equipment no longer under warranty,
the equipment will be repaired at the factory
and returned as directed by the purchase
order and shipping instructions.

Rosemount Analytical Inc. A Division of Emerson Process Management Return of Material 5-1