Instruction Manual
June 2007
NGA 2000 CLD
SECTION 7
RETURN OF MATERIAL
If factory repair of defective equipment is required, proceed as follows:
1.Secure a return authorization from a Emerson Processs Management Sales Office or Represen- tative before returning the equipment. Equipment must be returned with complete identification in accordance with Emerson instructions or it will not be accepted.
2.In no event will Emerson be responsible for equip- ment returned without proper authorization and identification.
3.Carefully pack the defective unit in a sturdy box with sufficient shock absorbing material to ensure no additional damage occurs during shipping.
4.In a cover letter, describe completely:
a.The symptoms that determined the equipment is faulty.
b.The environment in which the equipment was operating (housing, weather, vibration, dust, etc.).
c.Site from where the equipment was removed.
d.Whether warranty or
e.Complete shipping instructions for the return of the equipment.
5.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in the Emerson Return Authorization, pre- paid, to:
EMERSON Process Management
Process Analytic Division
Customer Service Center
USA: +1 (800)
EMERSON Process Management
GmbH & Co. OHG
Industriestrasse 1
EU: +49 (6055)
If warranty service is expected, the defective unit will be carefully inspected and tested at the factory. If the failure was due to the conditions listed in the standard Emer- son warranty, the defective unit will be repaired or replaced at Emerson´s option, and an operating unit will be returned to the customer in accordance with the shipping instructions furnished in the cover letter.
For equipment no longer under warranty, the equipment will be repaired at the factory and returned as directed by the purchase order and shipping instructions.
For order administration, replacement parts, application assistance,
EMERSON Process Management
Process Analytic Division
Customer Service Center
USA: +1 (800)
EU: +49 (6055)
A comprehensive Factory Training Program of operator and service classes is available. For a copy of the Current Operator and Service Training Schedule, contact the Technical Services Department at:
EMERSON Process Management
GmbH & Co. OHG
Industriestrasse 1
EU: +49 (6055)
EMERSON Process Management
Process Analytic Division
Customer Service Center
USA: +1 (800)
Emerson Process Management GmbH & Co.OHG | Return of Material 7 - 1 |