Enterasys Networks ANG-1100 manual Returning Products for Repair, Technical Support

Appendix D	Technical Support
Program License Agreement & Support

Phone Support

Enterasys Networks customer support personnel are available by calling

1-800-872-8440. When you call, please call from a position where you can operate the RiverMaster management application or view the server’s LEDs, and make sure you have the following information ready:

!State of the LEDs on both the front and rear panels of the server(s)

!A list of the error messages appearing in the RiverMaster message/alarm display

!Details about any recent configuration changes, if applicable

Enterasys Networks also recommends that you have the RiverMaster

Administrator’s Guide on hand when you call.

Returning Products for Repair

After discussing the problem with Enterasys Networks Customer Support or your authorized Enterasys Networks reseller, you may be asked to return the APS-3000/7000 or ANG-1102/1105/3000/7000 for repairs. You will receive a Return Material Authorization (RMA) number for the server. Ship the server, with the RMA number clearly visible on the outside of the package, to the following address:

Enterasys Networks

35 Industrial Way

Rochester, NH 03866

Enterasys Networks recommends that you reuse the original shipping box or equivalent packaging to protect the server during shipment.

NOTE

Products sent to Enterasys Networks without an RMA number will be returned to the sender unopened, at the sender’s expense.

Aurorean Network Gateway-1100 User’s Guide 59