Enterasys Networks G3G170-24, G3G124-24P manual Getting Help

Getting Help

Getting Help

For additional support related to the G‐Series switch, the IOMs, or this document, contact Enterasys Networks using one of the following methods:

World Wide Web	www.enterasys.com/support/
Phone	1-800-872-8440 (toll-free in U.S. and Canada)
	or 1-978-684-1000
	To find the Enterasys Networks Support toll-free number in your country:
	www.enterasys.com/support
Internet mail	support@enterasys.com
	To expedite your message, please type [Switching] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department: techpubs@enterasys.com

To expedite your message, include the document Part Number in the Email message.

Before contacting Enterasys Networks for technical support, have the following data ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (for example, rebooting the unit)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (such as layout, cable type, other relevant environmental information)

•Network load and frame size at the time of trouble (if known)

•The device history (for example, if you have returned the device before, or if this is a recurring problem)

•Any previous Return Material Authorization (RMA) numbers

Enterasys G-Series Hardware Installation Guide xv