Problems and Solutions

Most printer problems are easy to solve. Use the information in this section to find the cause and solution to any printer problems that occur.

Determine what type of problem occurred, and see the appropriate page listed below:

Power supply problems. . . . . . . . . . . . . . . . page 5-5

Single-sheet paper loading or

feeding problems . . . . . . . . . . . . . . . . . . . . . page 5-6

Continuous paper loading or

feeding problems . . . . . . . . . . . . . . . . . . . . . page 5-8

Printing position problems . . . . . . . . . . . . . page 5-9

Printing or printout quality problems. . . . page 5-11

You can also use the self test feature to determine whether the printer or the computer is causing the problem. See “Printing a Self Test” on page 5-18for instructions.

To pinpoint communication problems, experienced users may want to use the printer’s hex dump mode, described in “Printing a Hex Dump” on page 5-19.

To clear a paper jam, see “Clearing Paper Jams” on page 5-16.

5-4Troubleshooting