Troubleshooting
Possible cause | Solution |
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The Halftoning and Color | Use the correct settings for the project you’re printing, following |
Adjustment Mode | the instructions in Chapter 3. |
options are set incorrectly |
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for your document type. |
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The print head nozzles are | Clean the print heads. See Chapter 5 for instructions. |
clogged. |
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The ColorSync settings | Use the Automatic mode setting or choose a different |
are incorrect for your | Rendering Intent setting. See Chapter 3 for more information. |
document (Macintosh). |
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The ink cartridges are low | Check the B black and A color ink out lights to see which cartridge |
on ink or one or more ink | you may need to replace. See Chapter 5 for instructions. |
colors are empty. |
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The colors displayed on | Because your monitor and printer use different technologies |
your monitor don’t match | to represent colors, your printed colors can’t exactly match the |
the printed colors. | colors you see on your monitor screen. Use the ICM |
| (Windows 95) or ColorSync (Macintosh) settings. See Chapter 3 |
| for more information. |
The color settings in your application software need adjustment.
You may be able to adjust various color settings in your application software. See your software documentation for more information.
The printed image is faint or has gaps.
Possible cause | Solution |
The print head nozzles are clogged.
Clean the print heads. See Chapter 5 for instructions.
The Media Type setting | Make sure the Media Type setting matches the paper or media |
doesn’t match the loaded | you’re using. Then the printer software can automatically select |
paper. | other settings for the best quality. See Chapter 1 for instructions. |
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The loaded paper is | Remove the paper and reload a new stack with the printable side |
damaged, old, or dirty. | face up. See Chapter 2 for instructions. |
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The ink cartridges are low | Check the B black and A color ink out lights to see which cartridge |
on ink. | you may need to replace. See Chapter 5 for instructions. |
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