Troubleshooting

Fixing Paper Problems

You can avoid most paper handling problems by doing the following:

◗Use smooth, high-quality media designed for ink jet printers that meets the media specifications in the Appendix.

◗Follow all loading and handling instructions included with the media.

◗Load the media as described in Chapter 2 with the printable side face up.

If you have problems with paper feeding, paper jams, or ejected paper, check here for solutions.

Paper doesn’t feed.

Try this

Then do this

Remove the stack of paper from the sheet feeder.

Check that the paper:

•Isn’t curled or creased.

•Isn’t too old. (See Chapter 2 or your paper packaging for more information.)

•Isn’t loaded above the arrow on the left edge guide.

•Isn’t jammed inside the printer. (If the S paper out light is flashing, paper is jammed.)

Then reload the paper as described in Chapter 2, making sure the left edge guide is adjusted to fit the paper’s width.

Multiple pages feed at the same time.

Try this

Then do this

Remove the stack of paper. • Make sure the paper isn’t too thin (see the paper specifications in Appendix B).

•Fan the edges of the stack of paper to separate the sheets.

•Reload the paper as described in Chapter 2.

•If too many copies of a page or document are printing, check the Copies settings in both the printer settings dialog box and your application program. See Chapter 1 for more information.

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