Troubleshooting
Solving Printing Problems
If the printer won’t print, first check that:
◗The printer is turned on and the Ppower light is on.
◗Paper is loaded in the printer.
◗The printer is plugged into a working electrical outlet that’s not controlled by a switch or timer.
◗The interface cable is securely connected to the printer and computer and both are turned on.
If you still can’t print, check the following solutions.
All lights are off.
Possible cause | Solution |
The printer is not receiving power.
Try these solutions:
•Make sure the printer is turned on.
•Turn off the power and plug in the power cord securely.
•Make sure the outlet is not controlled by a switch or timer and is operable.
Only the Ppower light is on, but nothing prints.
Possible cause | Solution |
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The interface cable is not | Turn off your printer and computer. Then make sure the cable is |
connected securely. | connected securely and meets the printer’s specifications. Try |
| printing again. |
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The printer has an internal | Turn off the printer and computer, disconnect the interface cable, |
problem. | and run a self test as described on page |
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The printer or application | If the self test works, check your printer and application software |
software is installed | for correct installation. If you’re printing on a network, you may |
incorrectly. | need to set up your printer for network printing, as described in |
| Chapter 4. |
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|
Your computer doesn’t | Try one of the following: |
have enough memory to | • Reduce the resolution of your image. |
handle the file you’re | • Select fewer colors or a lower resolution for your display or |
printing. | monitor. |
| • Add more memory to your computer. |
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