Troubleshooting
The printed image is blurry or smeared.
Possible cause | Solution |
|
|
The printer’s adjust lever is | Set the adjust lever to the + position and try printing again. See |
in the 0 position. | Chapter 2 for instructions. |
|
|
The paper is damp or the | Remove the paper and reload a new stack with the printable side |
printable side is face down. | face up. See Chapter 2 for instructions. |
|
|
You loaded special media | Follow the special media loading instructions in Chapter 2 and on |
without a support sheet. | the paper packaging for media that require support sheets. Also |
| try loading your media one sheet at a time. |
|
|
You tried to print on | Make sure your paper or media meets the specifications listed in |
cardboard or other | Appendix B. If your printouts are still blurry after you change |
paper, clean the print heads as described in Chapter 5. | |
|
|
The Media Type setting | Make sure the Media Type setting matches the paper or media |
doesn’t match the loaded | you’re using. Then the printer software can automatically select |
paper. | other settings for the best quality. See Chapter 1 for instructions. |
|
|
Multiple sheets entering the | Remove each sheet from the output tray as soon as it is printed to |
output tray are smearing | prevent smearing, especially if you use transparencies. |
the ink on ejected pages. |
|
|
|
Ink has leaked inside the | Clean carefully inside the printer to remove spilled ink. See |
printer. | Chapter 5 for instructions. |
|
|
The color ink cartridge is | Replace the color ink cartridge following the instructions in |
empty. | Chapter 5 or choose Black ink in your printer software. |
|
|
You’re using the High | Turn off High Speed following the instructions in Chapter 3. Run |
Speed and MicroWeave | the Print Head Alignment utility following the instructions in |
settings with a misaligned | Chapter 5. |
print head. |
|
|
|
Photographic images look grainy or rough.
Possible cause | Solution |
|
|
The print heads are | Run the Print Head Alignment utility following the instructions in |
misaligned. | Chapter 5. |
|
|
The resolution of your | Increase the image resolution using your |
image is too low. | or decrease the size of the image. |
|
|