Troubleshooting

Paper doesn't eject fully or is wrinkled.

Possible cause

Solution

If the paper doesn’t eject

Press the E load/eject button to eject the paper. Then make sure

fully, you may have set the

you select the correct paper size in your printer software. See

wrong paper size.

Chapter 3 for instructions.

 

 

If it’s wrinkled when it

See the paper specifications in Appendix D for ranges of paper

comes out, the paper may

thicknesses you can print with, as well as environmental

be damp or too thin.

requirements for storage.

 

 

Solving Miscellaneous Printout

Problems

If your printout results are not what you expected, try these solutions.

Characters are incorrect or garbled.

Possible cause

Solution

Your printer is not selected

Select your printer in your application or select it as the default

in your application or as the

Windows printer. See your Windows documentation or online

Windows default printer.

help for instructions.

 

 

Your printer is not selected

Select your printer in the Chooser as described on the CD-ROM

in the Macintosh Chooser.

folder and in Appendix B.

 

 

Printing is stalled.

In Windows, delete the stalled print jobs in Spool Manager (or the

 

spooler in Windows NT). On a Macintosh, select the stalled print

 

jobs in Monitor3 (see Chapter 4) or open the Extensions folder,

 

EPSON folder, and Spool folder, and delete any queued files.

 

 

The interface cable is not

Turn off your printer and computer. Then make sure the cable is

securely connected.

connected securely and meets the printer’s specifications.

 

 

Your video driver may be

Change to a standard VGA driver (see your computer or video

conflicting with the EPSON

card documentation for instructions). If your printout is correct,

printer driver.

your video driver is interfering with the printer driver. Contact

 

your computer or video card manufacturer for an updated driver.

 

 

The image is inverted as if viewed in a mirror.

Possible cause

Solution

 

 

You used a Flip Horizontal option.

Turn off the Flip Horizontal or mirror setting in your application software or the printer software. See Chapter 3 for instructions.

6-15