Troubleshooting
Paper doesn't eject fully or is wrinkled.
Possible cause | Solution |
If the paper doesn’t eject | Press the E load/eject button to eject the paper. Then make sure |
fully, you may have set the | you select the correct paper size in your printer software. See |
wrong paper size. | Chapter 3 for instructions. |
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If it’s wrinkled when it | See the paper specifications in Appendix D for ranges of paper |
comes out, the paper may | thicknesses you can print with, as well as environmental |
be damp or too thin. | requirements for storage. |
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Solving Miscellaneous Printout
Problems
If your printout results are not what you expected, try these solutions.
Characters are incorrect or garbled.
Possible cause | Solution |
Your printer is not selected | Select your printer in your application or select it as the default |
in your application or as the | Windows printer. See your Windows documentation or online |
Windows default printer. | help for instructions. |
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Your printer is not selected | Select your printer in the Chooser as described on the |
in the Macintosh Chooser. | folder and in Appendix B. |
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Printing is stalled. | In Windows, delete the stalled print jobs in Spool Manager (or the |
| spooler in Windows NT). On a Macintosh, select the stalled print |
| jobs in Monitor3 (see Chapter 4) or open the Extensions folder, |
| EPSON folder, and Spool folder, and delete any queued files. |
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The interface cable is not | Turn off your printer and computer. Then make sure the cable is |
securely connected. | connected securely and meets the printer’s specifications. |
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Your video driver may be | Change to a standard VGA driver (see your computer or video |
conflicting with the EPSON | card documentation for instructions). If your printout is correct, |
printer driver. | your video driver is interfering with the printer driver. Contact |
| your computer or video card manufacturer for an updated driver. |
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The image is inverted as if viewed in a mirror.
Possible cause | Solution |
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You used a Flip Horizontal option.
Turn off the Flip Horizontal or mirror setting in your application software or the printer software. See Chapter 3 for instructions.