Introduction

Where To Get Help

EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day. The following tables list the contact information:

Electronic support services

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON’s

 

Home Page at http://www.epson.com.

 

 

EPSON Internet FTP Site

If you have Internet FTP capability, use your

 

Web browser (or other software for FTP

 

downloading) to log onto ftp.epson.com

 

with the user name anonymous and your

 

e-mail address as the password.

 

 

EPSON Download Service

You can call the EPSON Download Service

 

at (800) 442-2007. Set your communications

 

software to 8 data bits, 1 stop bit, no parity.

 

Modem speed can be up to 28.8 Kbps.

 

 

EPSON Forum on CompuServe®

Members of CompuServe can type GO

 

EPSON at the menu prompt to reach the

 

Epson America Forum. For a free

 

introductory CompuServe membership, call

 

(800) 848-8199and ask for representative

 

#529.

 

 

Automated telephone services

Service

Access

 

 

EPSON SoundAdviceSM

For pre-recorded answers to commonly

 

asked questions about EPSON products 24

 

hours a day, seven days a week, call

 

(800) 442-2110.

 

 

EPSON FaxAdvice™

Access EPSON’s technical information

 

library by calling (800) 442-2110. You must

 

provide a return fax number to use this

 

service.

 

 

EPSON Referral Service

For the location of your nearest Authorized

 

EPSON Reseller or Customer Care Center,

 

call (800) 442-2110.

 

 

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