Troubleshooting

◗To determine whether the problem is caused by the printer itself, run a self test. See page 6-3 for instructions.

◗You can use the printer’s hex dump mode to pinpoint communication problems. See page 6-4 for instructions.

◗For the latest information, check the Help programs and the ReadMe files in the EPSON program group or folder.

◗If any of the suggested solutions in this chapter tell you to uninstall and then reinstall your printer software, see page 6-17 for instructions.

◗If none of the suggested solutions in this chapter solve your problem, contact EPSON as described under “Where To Get Help” in the Introduction.

Checking the Control Panel Lights

black cleaning button

color cleaning button

paper out light black ink out light color ink out light

load/eject button

power button power light

Follow these guidelines when the control panel lights come on or flash:

SWhen the paper out light flashes, paper is jammed in the printer. Turn off the printer and gently pull out all paper. Then press the E load/eject button. See page 6-14 for details.

SWhen the paper out light comes on, your paper ran out or is incorrectly loaded. Load paper in the feeder and then press the E load/eject button.

6-2