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Chapter 2: Using the PrinterA794 Owner’s Guide
Printing Problems
Problem | Possible Causes | What to Do | Where to Go |
Colored stripe on the | Paper is low. | Change the paper. | A794 Owner’s Guide |
receipt. |
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Receipt does not come | Paper is jammed. | Open the receipt cover, |
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out all the way. |
| inspect the knife, and |
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| clear any jammed paper. |
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Printer starts to print, | Paper is jammed. | Open the receipt cover, |
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but stops while the |
| inspect the knife, and |
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receipt is being printed. |
| clear any jammed paper. |
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Receipt is not cut. | Paper is jammed. | Open the receipt cover, |
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| inspect the knife, and |
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| clear any jammed paper. |
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| The printer is not | Contact your authorized |
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| configured for a knife. | service representative. |
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Print is light or spotty. | Paper roll loaded | Check that the paper is | A794 Owner’s Guide |
| incorrectly. | loaded properly. |
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| Thermal printhead is | Use recommended | A794 Media and Supplies |
| dirty. | thermal receipt paper. | Guide |
Vertical column of print | This indicates a serious | Contact your authorized |
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is missing. | problem with the printer | service representative. |
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| electronics. |
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One side of receipt is missing.
This indicates a serious | Contact your authorized |
problem with the printer | service representative. |
electronics. |
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Printer Does Not Work
| Problem | Possible Causes | What to Do | Where to Go |
| Printer Does Not | Printer not plugged in. | Check that printer cables | A794 Setup Guide |
| Function When Turned |
| are properly connected on |
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| On. |
| both ends. |
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| Check that the host or | A794 Setup Guide |
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| power supply is getting |
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| power. |
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| Receipt cover not fully | Close and latch the |
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| closed. | receipt cover. |
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16 | March 1999 |