Chapter 2: Using the PrinterA794 Owner’s Guide

Printing Problems

Problem

Possible Causes

What to Do

Where to Go

Colored stripe on the

Paper is low.

Change the paper.

A794 Owner’s Guide

receipt.

 

 

 

Receipt does not come

Paper is jammed.

Open the receipt cover,

 

out all the way.

 

inspect the knife, and

 

 

 

clear any jammed paper.

 

Printer starts to print,

Paper is jammed.

Open the receipt cover,

 

but stops while the

 

inspect the knife, and

 

receipt is being printed.

 

clear any jammed paper.

 

Receipt is not cut.

Paper is jammed.

Open the receipt cover,

 

 

 

inspect the knife, and

 

 

 

clear any jammed paper.

 

 

The printer is not

Contact your authorized

 

 

configured for a knife.

service representative.

 

Print is light or spotty.

Paper roll loaded

Check that the paper is

A794 Owner’s Guide

 

incorrectly.

loaded properly.

 

 

Thermal printhead is

Use recommended

A794 Media and Supplies

 

dirty.

thermal receipt paper.

Guide

Vertical column of print

This indicates a serious

Contact your authorized

 

is missing.

problem with the printer

service representative.

 

 

electronics.

 

 

One side of receipt is missing.

This indicates a serious

Contact your authorized

problem with the printer

service representative.

electronics.

 

Printer Does Not Work

 

Problem

Possible Causes

What to Do

Where to Go

 

Printer Does Not

Printer not plugged in.

Check that printer cables

A794 Setup Guide

 

Function When Turned

 

are properly connected on

 

 

On.

 

both ends.

 

 

 

 

Check that the host or

A794 Setup Guide

 

 

 

power supply is getting

 

 

 

 

power.

 

 

 

Receipt cover not fully

Close and latch the

 

 

 

closed.

receipt cover.

 

 

 

 

 

 

16

March 1999

Page 22
Image 22
Epson A794-D100 manual Printing Problems, Printer Does Not Work