User’s Guide
Error Indicators
Error Indicators
Error Messages on the Control Panel (XP-310 Series/ XP-410 Series)
This section describes the meaning of messages displayed on the LCD screen.
Error Messages | Solutions |
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|
Paper jam. | |
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Paper out. Load paper. | Load some paper. Otherwise, make sure the number of sheets |
| does not exceed the limit specified for the type of media you are |
| using. |
|
|
Printer error. Turn power off and on again. | Turn the product off and then back on. Make sure that no paper is |
| still in the product. If the error message still appears, contact Epson |
| support. |
|
|
Communication error. Connect computer. | Make sure the computer is connected correctly. If the error |
| messages still appears, make sure that scanning software is |
| installed on your computer and that the software settings are |
| correct. |
|
|
A printer’s ink pad is nearing the end of its service life. | Press x button to resume printing. The message will be displayed |
Please contact Epson Support. | until the ink pad is replaced. Contact Epson support to replace ink |
| pads before the end of their service life. When the ink pads are |
| saturated, the product stops and Epson support is required to |
| continue printing. |
|
|
A printer’s ink pad is at the end of its service life. Please | Contact Epson support to replace ink pads. |
contact Epson Support. |
|
|
|
Operation canceled. No memory card recognized. | Make sure the memory card has been inserted correctly. If it is |
| inserted correctly, check to see if there is a problem with the card |
| and try again. |
|
|
Combination of IP address and subnet mask is invalid. See | Refer the online Network Guide. |
documentation. |
|
|
|
Recovery Mode | The firmware update has failed. You will need to |
| firmware update. Ready a USB cable and visit your local Epson |
| website for further instructions. |
|
|
Code* | Error Messages | Solutions |
Printer error. | Turn the printer off and then back on. Make sure that no paper is | |
|
| still in the printer. If the error still appears, contact Epson support. |
|
|
|
Scanner error. | Turn the printer off and then back on. If the error message still | |
|
| appears, contact Epson support. |
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