User’s Guide

Troubleshooting for Printing/Copying

❏If too many copies of a file are being printed, check the Copies setting in your printer driver as follows, and also check in your application.

For Windows, check the Copies setting on the Page Layout window. Mac OS X, check the Copies setting in the Print dialog.

Paper is improperly loaded

If you have loaded the paper too far into the product, the product cannot feed the paper correctly. Turn the product off and gently remove the paper. Then turn the product on and reload the paper correctly.

Paper is not ejected fully or is wrinkled

❏If the paper does not eject fully, press the x button to eject the paper. For XP-200 Series, press the y button to eject the paper. If the paper is jammed inside the product, remove it by referring to the following section.

& “Paper Jams” on page 122

❏If the paper is wrinkled when it comes out, it may be damp or too thin. Load a new stack of paper.

Note:

Store any unused paper in its original packaging in a dry area.

The Product Does Not Print

All lights are off

❏Press the P button to make sure the product is on.

❏Make sure that the power cord is securely plugged in.

❏Make sure that your outlet works and is not controlled by a wall switch or timer.

Only the power light is on

❏Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.

❏If you are using the USB interface, make sure your cable meets the USB or Hi-Speed USB standards.

❏If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to your computer without the USB hub.

❏If you are connecting the product to your computer via a USB hub, make sure the USB hub device is recognized by your computer.

❏If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.

132