User’s Guide

Troubleshooting for Scanning

Cannot scan the area you want

Depending on the documents, you may not be able to scan the area you want. Use normal preview in Office Mode, Home Mode, or Professional Mode and create marquees on the area you want to scan.

Cannot scan in the direction you want

Click Configuration, select the Preview tab, and then clear the Auto Photo Orientation check box. Then, place your documents correctly.

Problems Remain After Trying All Solutions

If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings.

Click Configuration, select the Other tab, and then click Reset All.

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