User’s Guide
Troubleshooting for Printing/Copying
❏If there is problem with copy quality, clean the surface of the scanner glass. & “Cleaning the exterior of the product” on page 105
Miscellaneous Printout Problems
Incorrect or garbled characters❏Clear any stalled print jobs.
&“Canceling Printing” on page 41
❏Turn off the product and computer. Make sure the product’s interface cable is securely plugged in.
❏Uninstall the printer driver, then reinstall it.
&“Uninstalling Your Software” on page 110
Incorrect margins❏Make sure that the paper is loaded into the sheet feeder correctly.
&“Loading Paper and Envelopes” on page 23
❏Check the margin settings in your application. Make sure that the margins are within the printable area of the page.
❏Make sure the printer driver settings are appropriate for the paper size you are using. For Windows, check the Main window.
For Mac OS X, check the Page Setup dialog box or Print dialog box.
❏Uninstall the printer driver, then reinstall it.
&“Uninstalling Your Software” on page 110
Printout has a slight slant❏Make sure that the paper is loaded into the sheet feeder correctly. & “Loading Paper and Envelopes” on page 23
❏If Fast Economy is selected in Paper & Quality Options in the Advanced tab in your printer driver (for Windows), or Fast Economy is selected in Print Quality in Print Settings (for Mac OS X), select another setting.
Size or position of copied image is incorrect❏Make sure the paper size, layout, or reduce/enlarge setting
❏If the edges of the copy are cropped off, move the original slightly away from the corner.
❏Clean the scanner glass.
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