User’s Guide

Troubleshooting for Printing/Copying

Inverted image

❏For Windows, clear the Mirror Image check box from the Page Layout window of your printer driver, or turn off the Mirror Image setting in your application.

For Mac OS X, clear the Mirror Image check box in Print Settings in the Print dialog box of your printer driver, or turn off the Mirror Image setting in your application.

❏Uninstall the printer driver, then reinstall it. & “Uninstalling Your Software” on page 110

Blank pages print

❏Make sure the printer driver settings are appropriate for the paper size you are using. For Windows, check the Main window.

For Mac OS X, check the Page Setup dialog box or Print dialog box.

❏For Windows, check the Skip Blank Page setting by clicking the Extended Settings button on the Maintenance window of the printer driver.

For Mac OS X, select On from the Skip Blank Page. To display the Skip Blank Page, click through the following menus: System Preferences, Print & Scan (for Mac OS X 10.8 or 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5), your product (in the Printers list box), Options & Supplies, and then Driver.

❏Uninstall the printer driver, then reinstall it. & “Uninstalling Your Software” on page 110

Printed side is smeared or scuffed

❏If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.

❏Make several copies without placing a document on the scanner glass.

&“Cleaning the interior of the product” on page 106

❏Uninstall the printer driver, then reinstall it.

&“Uninstalling Your Software” on page 110

Printing is too slow

❏Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product.

&“Selecting Paper” on page 20

❏For Windows, choose a lower Paper & Quality Options in the printer driver Advanced tab.

For Mac OS X, choose a lower Print Quality in the Print Settings dialog box from your printer driver’s Print dialog box.

&“Accessing the printer driver for Windows” on page 36

&“Accessing the printer driver for Mac OS X” on page 37

❏Close any unnecessary applications.

130