User’s Guide

Troubleshooting for Scanning

❏Windows Vista:

Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list.

❏Windows XP:

Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list.

E Click OK.

Using scanning software other than Epson Scan driver

❏If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting.

❏If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it.

& “Uninstalling Your Software” on page 110

Problems When Feeding Paper

The paper gets dirty

You may need to clean the product.

&“Cleaning the Product” on page 105

Multiple sheets of paper are fed

❏If you load unsupported paper, the product may feed more than one sheet of paper at a time.

❏You may need to clean the product.

& “Cleaning the Product” on page 105

Problems With Scanning Time

❏Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a Hi-Speed external USB port with your product, make sure it meets the system requirements.

& “System Requirements” on page 142

❏Scanning at a high resolution takes a long time.

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