User’s Guide

Troubleshooting for Scanning

Using the button

Note:

Depending on the product, the scanning function may not be available when using the button.

❏Check if you have assigned a program to the button.

&“Epson Event Manager” on page 72

❏Make sure Epson Scan and Epson Event Manager are installed correctly.

❏If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, unblock Epson Event Manager.

&“How to unblock Epson Event Manager” on page 137

❏Mac OS X:

Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.

How to unblock Epson Event Manager

A Click Start or the start button, and then point to Control Panel.

For Windows 8:

Select Control Panel from Settings.

B Do one of the following.

❏Windows 8 and 7:

Select System and Security.

❏Windows Vista: Select Security.

❏Windows XP:

Select Security Center.

C Do one of the following.

❏Windows 8, 7 and Windows Vista:

Select Allow a program/an app through Windows Firewall.

❏Windows XP:

Select Windows Firewall.

D Do one of the following.

❏Windows 8 and 7:

Confirm that the check box for EEventManager Application is selected in the Allowed programs/apps and features list.

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