Epson C11CC88201 124

User’s Guide

Troubleshooting for Printing/Copying

C Remove all of the paper inside, including any torn pieces.

D Close the scanner unit. If the jammed paper remains near the output tray, carefully remove the paper.

124

Contents

Page Copyright and Trademarks Copyright and Trademarks Page Contents Menu List of Control Panel Replacing Ink Cartridges Maintaining Your Product and Software Transferring Data Using an External Storage Device Error Indicators Troubleshooting for Scanning Product Information Where To Get Help Index Introduction Where to Find Information Caution, Important and Note Operating System Versions Using Epson Connect Service Important Instructions Safety Instructions Product Advisories and Warnings Page Using the product with a wireless connection Using memory cards Using the LCD screen/touchpad Restrictions on Copying Getting to Know Your Product Available Features Product Parts Page Page Guide to the Control Panel Network status icon: XP-210Series Paper and Media Handling Introduction to Using, Loading, and Storing Media Selecting Paper Page Paper type settings on the LCD screen Paper type settings from the printer driver Loading Paper and Envelopes Page Page Inserting a Memory Card Page Placing Originals Copying Copying Documents Copy Mode Menu List Printing Basic Operation from the Control Panel (XP-310Series/ XP-410Series only) Print photos mode menu list Printing using the More Functions / Personal Stationery menus Printing message cards (XP-410Series only) Printing origami envelopes (XP-410Series only) More Functions / Personal Stationery mode menu list Basic Operation from Your Computer Accessing the printer driver for Mac OS Basic Printing Basic product settings for Windows Basic product settings for Mac OS Page Canceling Printing Using the control panel Page Other Options Starting Epson Easy Photo Print Product presets (for Windows only) Product settings for Windows 2-sidedprinting (for Windows only) Page Fit to page printing Product settings for Mac OS Pages per sheet printing Sharing the Product for Printing Adding the product to the other network computers Setup for Mac OS Scanning Let’s Try Scanning Page Image Adjustment Features Page Basic Scanning from the Control Panel For XP-310 Series/XP-410Series For XP-210Series Scan mode menu list Basic Scanning from Your Computer Scanning in Home Mode Page Scanning in Office Mode Page Scanning in Professional Mode Page Previewing and Adjusting the Scan Area Selecting a preview mode Creating a marquee Adjusting a marquee Various Types of Scanning Page Scanning Multiple Documents to a PDF File Page Scanning a Photo Software Information How to start How to access the help Starting Other Scanning Software Epson Event Manager Menu List of Control Panel Copy Mode Print Photo Mode Scan Mode More Functions Mode Personal Stationery Mode Wi-FiSetup Mode Page Replacing Ink Cartridges Ink Cartridge Safety Instructions, Precautions, and Specifications Precautions on ink cartridge replacement Ink Cartridge Specifications Checking the Ink Cartridge Status Using the control panel Temporarily Printing with Black Ink When Color Ink Cartridges are Expended Page Page Conserving Black Ink When the Cartridge Is Low (For Windows Only) Replacing an Ink Cartridge Page Page Using the control panel (XP-210Series) Page Page Page Page Maintaining Your Product and Software Checking the Print Head Nozzles Page Cleaning the Print Head Using the Head Cleaning utility for Windows Using the Head Cleaning utility for Mac OS Aligning the Print Head Saving Power Page Making Network Service Settings Cleaning the Product Transporting the Product Page Page Checking and Installing Your Software Uninstalling Your Software Page Transferring Data Using an External Storage Device Precautions on Storage Devices Copying Files Between a Storage Device and Your Computer Saving files to a storage device Error Indicators Error Messages on the Control Panel (XP-310Series/ XP-410Series) Error Indications on the Control Panel (XP-210Series) Page Page Troubleshooting for Printing/Copying Diagnosing the Problem Checking product status Page Page Paper Jams Page Page Preventing paper jams Reprinting after a paper jam (for Windows only) Print Quality Help Horizontal banding Vertical banding or misalignment Incorrect or missing colors Blurry or smeared print Miscellaneous Printout Problems Inverted image Blank pages print Printed side is smeared or scuffed Printing is too slow Paper Does Not Feed Correctly The Product Does Not Print An ink error is indicated after you replace the cartridge Increasing the Print Speed (For Windows Only) Other Problem Troubleshooting for Scanning Problems Indicated by Messages on the LCD Screen or Status Light Problems When Starting a Scan Using the button How to unblock Epson Event Manager Problems When Feeding Paper Problems With Scanning Time Problems With Scanned Images Uneven color, smears, dots, or straight lines appear in your image The scanning area or direction is unsatisfactory The edges of your original are not scanned Multiple documents are scanned into a single file Problems Remain After Trying All Solutions Product Information Ink Cartridges System Requirements Technical Specifications Printable area Scanner specifications Network interface specification Memory card Photo data specifications Mechanical Electrical Environmental Standards and approvals Interface Where To Get Help Technical Support Web Site Contacting Epson Support Help for Users in Europe Help for Users in Taiwan World Wide Web (http://www.epson.com.tw) Epson HelpDesk (Phone: +0280242008) Repair service center: Help for Users in Australia Your Dealer Internet URL http://www.epson.com.au Epson Helpdesk Help for Users in Singapore Epson HelpDesk (Phone: (65) 6586 3111) Help for Users in Hong Kong Internet Home Page Technical Support Hotline Index