User’s Guide

Troubleshooting for Scanning

Select the Descreening check box.

Change a resolution setting and scan again.

Uneven color, smears, dots, or straight lines appear in your image

You may need to clean the interior of the product.

&“Cleaning the Product” on page 105

The scanning area or direction is unsatisfactoryThe edges of your original are not scanned

If you are scanning in Full Auto Mode, or using thumbnail preview in Home Mode or Professional Mode, move the document or photo 6 mm (0.2 inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.

If you are scanning using the button or using normal preview in Office Mode, Home Mode, or Professional Mode, move the document or photo about 3 mm (0.12 inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.

Multiple documents are scanned into a single file

Position documents at least 20 mm (0.8 inch) apart from each other on the scanner glass.

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