Chapter 4

Troubleshooting

Using the Error Indicators

If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your printer problem, see “Problems and Solutions” on page 4-2.

Light status

Beep

Problem

 

 

pattern

 

 

 

 

 

 

 

 

Solution

 

 

 

 

n Paper Out

•••

No paper is loaded in the selected paper source.

n Pause

 

 

 

 

 

 

 

 

 

Load paper in the printer or select a different

 

 

 

paper source; the Paper Out light goes off. Then

 

 

 

press the Pause button; the Pause light goes off

 

 

 

and the printer starts printing.

 

 

 

 

 

 

•••

The paper is not loaded correctly.

 

 

 

 

 

 

 

Remove your paper and reload it correctly. See

 

 

 

Chapter 2 or the Reference Guide.

 

 

 

 

n Pause

•••

The paper release lever is set to the wrong

 

 

 

position.

 

 

 

 

 

 

 

Set the paper release lever to the position for the

 

 

 

paper source you want to use. If paper from

 

 

 

another paper source is currently in the paper

 

 

 

path, press the Load/Eject button to eject the

 

 

 

paper; then move the paper release lever to the

 

 

 

desired position.

 

 

 

 

f Paper Out

•••

A single sheet of paper is not fully ejected.

n Pause

 

 

 

 

 

 

 

 

 

Press the Load/Eject button to eject the sheet.

 

 

 

 

 

 

•••

Continuous paper is not fed to the standby

 

 

 

position.

 

 

 

 

 

 

 

Tear off the printed page at the perforation; then

 

 

 

press the Load/Eject button. The printer feeds the

 

 

 

paper to the standby position.

 

 

 

 

Troubleshooting 4-1