Printing or printout quality problems

The printer does not print when the computer sends data.

Cause

What to do

 

 

The printer is paused.

Press the Pause button to turn off the

 

Pause light.

 

 

The interface cable is not

Check that both ends of the cable

plugged in securely.

between the printer and the computer

 

are plugged in securely. If the cable is

 

connected correctly, run a self test as

 

described on page 4-17.

Your interface cable does not meet the printer and/or computer specifications.

Use an interface cable that meets the requirements of both the printer and computer. See “Connecting the Printer to Your Computer” on page 1-8 and your computer documentation.

Your software is not properly set up for your printer.

Select your printer from the Windows desktop or in your application. If necessary, install or reinstall the printer driver software as described on page 1-12.

The printer makes noise, but nothing prints or printing stops abruptly.

Cause

What to do

 

 

The paper-thickness lever is

Set the paper-thickness lever to match

set incorrectly.

the thickness of your paper. See

 

“Adjusting the Paper-Thickness

 

Setting” on page 2-2 for instructions.

Troubleshooting 4-9