You can also use the self test to determine whether the printer or the computer is causing the problem. See “Printing a Self Test” on page
To clear a paper jam, see “Clearing Paper Jams” on page
Power supply problems
The control panel lights come on briefly, but then go off and stay off.
Cause | What to do |
The printer’s voltage rating does not match the voltage of your electrical outlet.
Check the printer and the outlet voltage ratings. If the voltages do not match, unplug the printer immediately and contact your dealer.
wWarning:Do not reconnect the power cord to an electrical outlet that has the wrong voltage for your printer.
The printer does not work and the control panel lights are off even when you turn on the printer.
Cause | What to do |
|
|
The power cord is not | Turn off the printer, and make sure |
properly plugged into the | the power cord is firmly plugged into |
electrical outlet or your | the electrical outlet (and the printer, if |
printer. | necessary). Then turn on the printer. |
|
|
The electrical outlet does not | Use a different outlet. |
work. |
|
Troubleshooting