Where To Get Help

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON Support at

 

http://support.epson.com. At this site, you can download

 

drivers and other files, look at product documentation, access

 

troubleshooting information, and receive technical advice

 

through e-mail.

 

 

Automated

A variety of automated help services are available 24 hours a

Telephone Services

day, seven days a week. To use these services, you must have

 

a touch tone telephone and call (800) 922-8911.

 

 

To speak to a technical support representative, dial (562) 276-4382 (U.S.) or

(905)709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (EPSON GT-30000)

■Product serial number (located on the back of scanner)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration

■Description of the problem

You can purchase supplies and accessories from the EPSON Store at (800) 873-7766, or visit www.epsonstore.com (U.S. sales only). In Canada, please

call (800) 873-7766 for dealer referral.

If you need help using another manufacturer’s software with an EPSON product, see the documentation for that software for technical support information.

118 Solving Problems