Troubleshooting

The printed image has incorrect or missing colors

Possible cause

Solution

The Ink option is set to

Change the Ink setting to Color. See page 1-2 (Windows) or

Black.

page 1-7(Macintosh) for instructions.

 

 

The printable side of the

Remove the paper and reload it with the printable side face up.

paper is face down.

See page 3-2 for instructions.

 

 

The Halftoning and Color

Use the correct settings for the project you’re printing, following

Adjustment Mode options

the instructions on page 2-4 and page 2-8.

are set incorrectly for your

 

document type.

 

The ICM (Windows 95) or ColorSync (Macintosh) settings are incorrect for your document.

Use the Automatic mode setting or choose a different project type or Rendering Intent setting (Macintosh). See Chapter 2 for more information.

The ink cartridges are low on ink or one or more ink colors are empty.

Check the B black and A color ink out lights to see which cartridge you may need to replace. See page 5-4 for instructions.

The colors displayed on your monitor don’t match the printed colors.

Because your monitor and printer use different technologies to represent colors, your printed colors cannot exactly match the colors you see on your monitor screen. Use the ICM (Windows 95) or ColorSync (Macintosh) settings. See page 2-8 and page 2-10 for more information.

The color settings in your application software need adjustment.

You may be able to adjust various color settings in your application software. See your software documentation for more information.

The printed image is blurry or smeared

Possible cause

Solution

The loaded paper is

Remove the paper and reload a new stack with the printable side

damaged, old, or dirty.

face up. See page 3-2 for instructions.

 

 

The printer’s thickness

Set the thickness lever to the + position and try printing again. See

lever is in the 0 position.

page 3-5for instructions.

 

 

The paper is damp or the

Remove the paper and reload a new stack with the printable side

printable side is face down.

face up. See page 3-2 for instructions.

 

 

You loaded special media

Follow the special media loading instructions on page 3-2 and on

without a support sheet.

the paper packaging for media that require support sheets. Also try

 

loading your media one sheet at a time.

 

 

6-8