Troubleshooting

Only the P power light is on, but nothing prints

Possible cause

Solution

 

 

The interface cable is not connected securely.

Turn off your printer and computer. Then make sure the cable is connected securely and meets the printer’s specifications. (Use a fully shielded IEEE parallel cable on a PC or a Macintosh serial cable.)

The printer has an internal

Turn off the printer and computer, disconnect the interface cable,

problem.

and run a printer check as described on page 6-3.

 

 

Your printer software or

If you ran a printer check successfully, make sure your printer and

application software is

application software are installed correctly. If you’re printing on a

installed incorrectly.

network, you may need to set up your printer for network printing,

 

as described in Appendix A.

 

 

Your computer doesn’t

Try one of the following:

have enough memory to

◗ Reduce the resolution of your image.

handle the data in the file

◗ Select fewer colors or a lower resolution for your monitor.

you are printing.

◗ Add more memory to your computer.

 

 

 

Printing is stalled.

In Windows, delete the stalled print jobs in Spool Manager; see

 

page 4-4for instructions.

 

On a Macintosh, delete stalled print jobs using EPSON Monitor3

 

(see page 4-16)or open the Extensions folder, EPSON folder, and

 

Spool folder, and then delete any queued files.

 

 

Your printer can’t use the

If your Macintosh has a built-in modem, connect the printer to the

modem port (Macintosh).

printer port.

 

 

The printer sounds as though it is printing, but nothing prints

Possible cause

Solution

The print head nozzles are

Clean the print head. See page 5-1 for instructions. If this does not

clogged.

work after two or three tries, see below.

 

 

One or both of the ink

Try cleaning the print head. If that doesn’t work, replace the ink

cartridges are too old.

cartridges as described on page 5-7.

 

 

The S paper out light is flashing or on

Possible cause

Solution

If flashing, paper is

Remove the paper and follow the guidelines for preventing jams

jammed.

on page 6-16.

 

 

If on, paper is used up or

Load paper or remove the stack and reload it as described in the

loaded incorrectly.

Getting Started guide or on page 3-2. Then press the E load/eject

 

button to turn off the light and resume printing.

 

 

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