Troubleshooting

Solving Printer Software Problems

If you have trouble with your printer software, first check that your printer is selected as the default Windows printer or as the current printer in the Macintosh Chooser; see your Getting Started guide.

If you still have problems with your printer software, check the following solutions. If you need to uninstall the printer software, see page 6-5.

After you install your printer software, you see the Windows 95 New Hardware Found window

Possible cause

Solution

An operating system error

Click Do not install a driver, and then click OK. Never select any

has occurred.

other option on the New Hardware Found window.

 

 

In Windows 95, the Status Monitor 2 window doesn’t appear

Possible cause

Solution

You may not have restarted

Click Start, select Shut Down, click Restart the computer, and

your computer after

click Yes to restart your computer. Then try using Status

installing Status Monitor 2.

Monitor 2.

 

 

Bi-directional support is not

Make sure your printer is connected to your computer with a

enabled.

bi-directional cable. Then click Start, select Settings, and click

 

Printers. Right-click the EPSON Stylus Photo EX icon and select

 

Properties. Click the Details tab, then click the Spool Settings

 

button. Click the Enable bi-directional support for this printer

 

radio button to turn on bi-directional support. Click OK twice, then

 

close the Printers window and try printing again.

 

 

After you install your printer software, you can’t run ScanDisk (Windows 95)

Possible cause

Solution

 

 

You cannot run ScanDisk if Status Monitor 2 is active.

Disable Status Monitor 2 whenever you want to run ScanDisk. See page 4-5for details.

6-12