Troubleshooting

Fixing Paper Problems

You can avoid most paper handling problems by doing the following:

◗Use smooth, high-quality media designed for ink jet printers that meets the media specifications on page B-2.

◗Follow all loading and handling instructions included with the media.

◗Load the media with the printable side face up, as described in the Getting Started guide or on page 3-3.

If you have problems with paper feeding, paper jams, or ejected paper, check here for solutions.

Paper doesn’t eject fully or is wrinkled

Possible cause

Solution

 

 

If the paper doesn’t eject fully, you may have set the wrong paper size.

Press the E load/eject button to eject the paper. Then make sure you select the correct paper size in your application or printer software. (See the paper specifications on page B-2 for the paper sizes you can print with.)

If it’s wrinkled when it comes out, the paper may be damp or too thin.

See the paper specifications on page B-2 for paper thicknesses you can print with, as well as environmental requirements for storage.

Paper doesn’t feed

Try this

Then do this

 

 

Remove the stack of paper from the sheet feeder.

Check that the paper:

◗Isn’t curled or creased

◗Isn’t too old (see page 3-3 or your paper packaging for more information)

◗Isn’t loaded above the arrow on the left edge guide

◗Isn’t jammed inside the printer (If the S paper out light is flashing, paper is jammed)

Then reload the paper as described on page 3-2, making sure the left edge guide is adjusted to fit the paper’s width.

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