Troubleshooting

 

 

Possible cause

Solution

You tried to print on

Make sure your paper or media meets the specifications listed in

cardboard or other

Appendix B. If your printouts are still blurry after you change paper,

non-recommended media.

clean the print head as described on page 5-1.

 

 

Ink has leaked inside the

Clean carefully inside the printer to remove spilled ink. See

printer.

page 5-9for instructions.

 

Color documents print in black and white

 

 

Possible cause

Solution

Your printer is not selected

Select your printer and port in your software application.

in your application.

 

 

 

Color printing is not

Select color printing in your application and the printer software.

selected.

 

 

 

Solving Common Printing

Problems

If the printer won’t print, first check that:

◗ The printer is turned on and the Ppower light is on, but not flashing.

◗ Paper is loaded in the printer.

◗ The printer is plugged into a working electrical outlet that’s not controlled by a switch or timer.

◗ The interface cable is securely connected to the printer and computer and both are turned on.

If you still can’t print, check the following solutions.

All lights are off

Possible cause

Solution

 

 

The printer is not receiving power.

Try these solutions:

◗Make sure the printer is turned on.

◗Turn off the power and plug in the power cord securely.

◗Try using another power outlet.

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