Troubleshooting

Paper jams inside the printer

Try this

Then do this

 

 

Turn off your printer, open the cover, and remove all the paper that’s inside, including any small pieces that may have torn off.

Reload the paper as described in the Getting Started guide and Chapter 3. If your paper jams frequently, make sure you:

◗Use smooth, high-quality paper, loaded printable side up.

◗Fan the stack and then even the edges before loading it.

◗Don’t load paper above the arrow mark on the left edge guide.

◗Adjust the left edge guide to fit the width of your paper.

Multiple pages feed at the same time

Try this

Then do this

 

 

Remove the stack of paper from the printer.

◗Make sure the paper isn’t too thin (see the paper specifications on page B-2).

◗Fan the edges of the stack of paper to separate the sheets.

◗Reload the paper as described in the Getting Started guide and in Chapter 3.

◗Make sure the paper edge guides are snug against the edge of the paper.

◗If too many copies of a page or document are printing, check the Copies settings in both the printer software and your application program. See page 2-12 (Windows) or page 2-17 (Macintosh) for more information.

 

Solving Miscellaneous Printout

 

Problems

 

If your printout results are not what you expected, try these

 

solutions.

Characters are incorrect or garbled

 

 

Possible cause

Solution

Your printer is not the

Select your printer as the default Windows printer. See your

Windows default printer.

Windows documentation or Windows online help for instructions.

 

 

Your printer is not selected

Open the Chooser and select your printer. See the Getting Started

in the Macintosh Chooser.

guide for instructions.

 

 

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