136Solving Problems
Problem | Solution |
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Your print has incorrect | ◗ Check the page size or paper size settings in your application. Make sure they |
margins. | are within the printer’s printable area. |
| ◗ Make sure the Paper Size and Borderless settings in your printer software are |
| correct for the paper you’re using. |
| ◗ Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the |
| paper. |
| ◗ The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu |
| is incorrect. If you’re using roll paper, check the setting for PAPER MARGIN. |
| See the |
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Your image is inverted. | ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software. |
| See page 60 (Mac OS X) or page 84 (Windows) for instructions. |
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Blank paper is printed. | ◗ Make sure your software is installed correctly and the printer is selected. |
| ◗ Make sure the Paper Size or Size setting in your printer software is correct for |
| the paper you’re using. |
| ◗ Make sure the Source setting in your printer software is correct. |
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A ruled line on your print | ◗ Align the print head as described on page 102. |
appears to shift. |
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Color images print in black | ◗ Make sure Color is selected in your printer software. |
only. |
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The printer continues to feed paper after you have cancelled a job.
◗Press the 
pause button on the printer to clear any print job data in the printer’s buffer. Then press and hold the 
pause button to reset the printer.
Roll paper cannot be cut. | ◗ | The paper cutter blade may be dull. Follow the instructions on page 115 to | |
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| replace the blade. | |
| ◗ The paper may be too thick to cut with the | ||
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| scissors. See page 42 for a list of media that cannot be used with the cutter. | |
| ◗ | Make sure | appears on the LCD panel. If not, press the Paper Source |
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| button to select this setting. | |
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Printing is too slow. | ◗ | Turn on High Speed. | |
◗ Choose a lower resolution in your printer software for faster printing. ◗ Clear space on your hard drive or run a defragmentation utility.
◗ Don’t run too many applications at the same time. ◗ Turn off virtual memory.
◗ Add RAM to your system.
◗ Consider upgrading your system to support USB 2.0.