Solving Problems 137

Solving Paper Problems

If paper feed or paper jam problems occur frequently, try one or more of the following solutions:

•For roll paper, try adjusting the paper suction setting. See page 50 for more information. You can also adjust this setting through your printer driver.

•For heavy or thick media, follow the instructions on page 38 to load the media correctly.

•Make sure the paper is not folded, wrinkled, or damp.

•Make sure the printer’s environment falls within the required temperature and humidity range.

•Make sure the paper is not too thick or too thin. See pages 29 and 148 to 149 for paper specifications.

•Make sure no foreign objects are inside the paper path.

•Make sure the printer isn’t located in a brightly lit area. The paper sensors may not operate correctly.

•Make sure the Media Type and Source settings in the printer software are correct.

•Make sure the platen gap setting is correct for the paper or media you’re printing on. See page 49 for more information.

•If you’re not using Epson media, make sure you use a paper configuration to adjust for the paper’s thickness and drying time (see page 50).

•If roll paper is curled tightly, select Starwheel-Roll Curled as the Feed Roller Type in your paper configuration settings.