FARGO electronic Pro-L manual B. General Troubleshooting Suggestions

Pro-L Card Printer User’s Manual

B. GENERAL TROUBLESHOOTING SUGGESTIONS

The printer beeps just before each ribbon panel is printed.

νThis indicates the print ribbon is running low and that is will soon run out. Print until the ribbon is gone and replace the ribbon when necessary (see Section 4-B).

The printer doesn’t seem to work at all.

νMake sure that the power cord is plugged in securely on both ends and that the printer is ON. Confirm power is applied by pressing the On/Cancel button. Also, be sure the printer is ready. The On and Ready LED lights should both be illuminated when the printer is ready to print.

νMake certain that the printer cable is securely connected. An error message in the software application telling you that the printer is not responding is usually due to a missing or defective parallel interface cable.

I’m having problems printing from Windows 95/98.

νPrint with either the 32-Bit Print Spooler or the Write Direct to Port option selected from within the printer driver setup (see Section 6-C and 6-D for more information on these options). In most cases, one or the other of these options will provide the best results when printing from Windows 95/98.

νDue to the wide variety of PC hardware and software configurations, however, some systems may print more effectively through the system spooler of Windows 95/98. If you choose not to print with either the 32-Bit Print Spooler or the Write Direct to Port option selected, but instead wish to print through the Windows system spooler, the following steps will help you optimize your system for printing:

1.Click the Start button, point to Settings, and select Printers. When the Printers window appears, click on the Pro-L Card Printer icon using the right mouse button and select the Properties option.

2.Select the Details tab, then select the Spool Settings button.

3.Select the Print directly to the printer option and click on OK.

4.Again from the Details tab, select the Port Settings button.

5.Deselect both the Check Port state before printing option and the Spool MS-DOS print jobs option, and click on OK.

6.Increase the Transmission retry value of the Details tab from 45 to 900. Click on OK to close the Properties window.

Section 9: Troubleshooting

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