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Fujitsu fi-5950 6.3 Troubleshooting, Symptom 1 The scanner cannot be turned on, YES, YES, YES, switch, correctly, correctly, power switch, the operator panel

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6.3 Troubleshooting

This section describes common troubles during usage and how to remedy the troubles. Before you ask for repair service, check the following flowchart to determine the trouble.

If you can not resolve the trouble after following the flowcharts, check the items in section “6.4 Before Contacting a Service Provider“ on page 153, and then contact an authorized FUJITSU Scanner service provider.

Symptom 1 The scanner cannot be turned on.

	NO
	NO
Is the power cable connected		Connect the power cable
correctly?		correctly.
YES
YES
	NO
	NO
Have you press the main power		Press the [I] side of the main
switch?		power switch.
YES
YES
	NO


Have you press the power button on		Press the power button.
the operator panel?

YES

If the problem can not be resolved with this flowchart, refer to "6.4 Before Contacting a Service Provider."

After checking the items given in section 6.4, contact an authorized FUJITSU scanner service provider or your dealer.

1406.3 Troubleshooting

Contents

P3PC-3052-01ENZ0 fi-5950Image Scanner Page INTRODUCTION Efficient pre-processingand post-processing Prevention of data loss because of improved multi feed detection High image processing function About this manual ■Regulatory Information FCC Regulations Canadian DOC Regulations Bescheimigung des Herstellers / Importeurs Use in High-safetyApplications About the use of mercury Illegal Copying Copyright Trademarks How Trademarks Are Indicated In This Manual Manufacturer ■Note of Liability ■Preface Safety Precautions Warning Indications Used In This Manual Symbols Used In This Manual Screen Examples In This Manual The Operator Panel Language Display About Maintenance ■Safety Precautions Page Page Page The following describes important cautions described in this manual Page 1 NAMES AND FUNCTIONS OF PARTS 2 BASIC SCANNER OPERATIONS 3 SCANNING VARIOUS TYPES OF DOCUMENTS DAILY CARE REPLACEMENT OF CONSUMABLES SOLVING COMMON PROBLEMS DOCUMENT SPECIFICATIONS 8 SCANNER SETTINGS 9 OPTIONS 10 SCANNER SPECIFICATIONS 1 NAMES AND FUNCTIONS OF PARTS 1.1 Names and Functions of Parts ■Front side ■Rear side ■Removable Parts 1.2 Operator panel 1.2 Operator panel ■Indications on the Function Number Display 2 BASIC SCANNER OPERATIONS 2.1 Turning the Scanner ON /OFF ■Turning the Power ON ■Turning the Power OFF 2.2 Opening and Closing the Hopper ■Opening the Hopper ■Closing the Hopper 2.3 Opening and Closing ADF ■Opening ADF ■Closing ADF 2.4 Opening and Closing Top Cover ■Opening the Top Cover ■Closing the Top cover 2.5 Setting the Hopper Height The adjustment is done by using the Operator Panel on the scanner When you press the button, the hopper is raised one step higher.(Low Middle High) 2.6 Loading Documents on the Hopper ■Preparing the Document ■Setting the Document (1)Setting the document at the center of the hopper (2)Setting the document by either Side Guide of the hopper Page BASIC 5.Start the scanner application and scan the document ⇒Now the two sides will move symmetrically as before OPERATIONS SCANNER 2.7 Setting up the Stacker ■Stacking the document 2.Adjust the stacker side guides to the document width ■Changing Stacker inclination/motion <Switching to the tilting forward setting <Switching back to the horizontal setting <Changing Stacker table motion 2.8 Using the Document smoother Page 2.9 Setting the Paper Thickness 2.10 Scanning Documents 3.Start up the application to use for scanning 4.Select a scanner driver to use for scanning 5.Select a scanner Page 7.In the scanner driver’s setup dialog box, configure the scan settings 8.Perform a scan 9.Save the scanned images in a file 342.10 Scanning Documents 2.11 Starting Scanning with Button 2.12 Feeding Documents Manually <1> Single Feed: Only one sheet is manually fed and scanned. This is suitable for <2> Continuous Feed: Multiple sheets of document are manually fed one at a time and continuously scanned. This is suitable for ■Single Feed 3.Start the application and display the scanner driver screen 4.Start scanning 5.Insert the document until the top edge touches the rollers on the inside 382.12 Feeding Documents Manually 6.Repeat the procedure 5 until all the documents are scanned ■Continuous Feed 5.Start scanning 6.Load the documents towards the back of the hopper 7.Repeat the procedure 6 until all the documents are scanned 8.To deactivate the “Manual Feed Mode” (Continuous Feed), press down the Hopper Height Button ( ) on the Operator Panel for more than 3 seconds 422.12 Feeding Documents Manually 2.13 Configuring the Scan Settings ■TWAIN Driver Scan Type Paper Size Image Mode [Scan] button [Preview] button [Option...] button [Rotation] tab [Job/Cache] tab [Imprinter (Endorser)] tab [Generic] tab ■ISIS Driver [Main] tab Mode [Setup IPC] button Dots per inch 482.13 Configuring the Scan Settings Dither Cropping Brightness Contrast [Layout] tab [Image Processing] tab Overscan Image Emphasis White Level Follow Hole Punch Removal 522.13 Configuring the Scan Settings [Paper Handling] tab [Gamma] tab [Color Dropout] tab [Edit...] button Original Image Dropout Image Dropout Color Priority Black [Compression] tab [About] tab [Imprinter] tab Date Format: Delimiter: Initial Value: Field Width: 2.14Before Using [Scan] / [Send to] button 6.Select the application executed by the event 7.Click OK 2.15 Resuming from Power Saving Mode 3 SCANNING VARIOUS TYPES OF DOCUMENTS 3.1 Double Sided Scanning 3.2Scanning Documents Longer than A3 4.Set [Scan Type:] to “Long Page (Front Side)” or “Long Page (Duplex)” 5.Click [OK] after setting the document 6.Set resolution and document size and so on, and then click [Scan] button 663.2 Scanning Documents Longer than A3 3.3Scanning Documents with different widths 3.Align the side guides to the width of the widest document 4.Align the stacker’s position Refer to “2.7 Setting up the Stacker” on page 22 for details 683.3 Scanning Documents with different widths 5.Start up the scanner driver For the TWAIN driver Paper size: (Main display) Set the width of the widest, and the length of the longest document Automatic size and skew detection: ([Option] Screen [Rotation] tab) 3.4Saving Scanned Images in PDF Format ■By ScandAll PRO ■By Adobe Acrobat 3.From the [File] menu, select [Create PDF] - [From Scanner] - [Custom Scan] ⇒[Custom Scan] dialog box appears 4.Select “FUJITSU Fi-5950d”at [Scanner] 723.4 Saving Scanned Images in PDF Format 5.Click the [Options] button 7.Click the [Scan] button Page ●How to reduce the file size by Acrobat Distiller 3.5Excluding a Color from the image (drop out color) 3.Select the color to be dropped out from [Dropout Color] under [More] If you do not wish to have any colors dropped out, select “None” 4.Click [OK] button 783.5 Excluding a Color from the image (drop out color) 3.6 Skipping blank Pages 4.Check the [Blank Page Skip] box 803.6 Skipping blank Pages 6.Click [OK] when done 3.7 Detecting Multifeeds Select the detection conditions from [Multifeed Detection] under [ADF Option] You can choose the following: Furthermore, refer to for detailed information about the document for multifeed detection 5.Click the [OK] button 3.8 Correcting skewed Documents The display returns to the scanning operation [TWAIN Driver] dialog box VARIOUS SCANNING OF TYPES DOCUMENTS 3.9Setting Auto Correction for Document Page Orientations .Vwxyz Opqrstu Hijklmn Abcdefg Select the [Rotation] tab, and then select [Automatic] under [Rotation Degree] 4.Click the [OK] button The display returns to the scanning operation [TWAIN Driver] dialog box 883.9 Setting Auto Correction for Document Page Orientations 3.10 Multi Image Output 3.Select [Multi image output] under “Output mode” 4.Set the order of the output in “Order (for Multi image output)” 903.10 Multi Image Output Page 3.11 Color/monochrome Auto Detection 3.Under [Output Mode Selection], check [Color/Monochrome Auto Detection] 943.11 Color/monochrome Auto Detection 3.12Not detecting Multifeed for fixed format ■Intelligent Multifeed Function ■How to Configure Settings with Software Operation Panel 983.12 Not detecting Multifeed for fixed format ■Before Using This Function [ISIS driver] 1003.12 Not detecting Multifeed for fixed format ■Descriptions 1023.12 Not detecting Multifeed for fixed format 4 DAILY CARE 4.1Cleaning Materials and Areas Requiring Cleaning ■Cleaning materials ■Locations requiring Cleaning and Cleaning Frequency 4.2Cleaning the Pad 4.3Cleaning the Rollers (using the cleaning sheet) 5.Set the side guide of the hopper to B4 width 7.Remove the protective paper from the cleaning sheet Place the same cleaning sheet with the adhesive side facing up 9.Press the [Scan] button 2 times (3 times, if Imprinter option is installed.) 11.Press the [Scan] button 2 times (3 times, if Imprinter option is installed.) facing down 13.Press the [Scan] button 2 times (3 times, if Imprinter option is installed.) Place the same cleaning sheet with its adhesive side 15.Press the [Scan] button 2 times (3 times, if Imprinter option is installed.) 4.4Cleaning the Rollers (with a lint-freecloth) 5.Close the roller cover after the cleaning is finished 6.Open the Pad cover 4.4 Cleaning the Rollers (with a lint-freecloth) 7.Remove the Brake roller Clean the lint-free cloth, moistened with the cleaner F1 9.Install the Brake roller again after cleaning 13.Close the ADF cover 4.5Cleaning the Transport path and the sensors Page Page Page Clean the surface of two pads on the Hopper with a 9.Close the ADF cover 1184.5 Cleaning the Transport path and the sensors 5 REPLACEMENT OF CONSUMABLES 5.1Consumables and Replacement Cycle 5.2How to check and reset the Consumable/Cleaning Counter ■Checking consumable or cleaning counter 3.Select the [Device Settings] tab In this window, the following items can be confirmed 1225.2 How to check and reset the Consumable/Cleaning Counter ■Resetting of the consumable/cleaning counters ■Consumable/Cleaning message 5.3 Replacing the Pad 5.4Replacing the Pick Roller Page 5.5Replacing the Separator Rollers 4.Remove the rollers from their shafts 5.Put the new rollers (2 rollers, left and right) on the shafts 6.Close the roller cover 7.Close the ADF cover 8.Reset the counter of the Separation roller 1305.5 Replacing the Separator Rollers 5.6 Replacing the Brake Roller 4.Remove the Brake roller 5.Install the new Brake roller 6.Close the Pad cover 8.Reset the Brake roller counter 1325.6 Replacing the Brake Roller 6 SOLVING COMMON PROBLEMS 6.1 Clearing Document Jams 3.Remove the jammed documents PROBLEMS COMMON SOLVING 6.2Error messages of the Operator panel ■Temporary Errors ■Hardware Alarms played between and Example: In this case, “14” is displayed on the panel 3.According to section , clean respective sensors for each code as shown in the table below Code 6.3 Troubleshooting Symptom 1 The scanner cannot be turned on The indication of the Function Number Display went blank Symptom 3 The scanning does not start 1426.3 Troubleshooting The quality of scanned pictures or photos is not satisfactory when scanning in black and white Symptom 5 Quality of scanned text or lines is unsatisfactory 1446.3 Troubleshooting Symptom 6 Images are distorted or blurred Symptom 7 Vertical lines appear in the scanned image 1466.3 Troubleshooting Multifeeds occur frequently SOLVING PROBLEMS COMMON 1486.3 Troubleshooting Symptom 9 Paper jams and feeding errors occur frequently Did you fan the documents before loading them on the Hopper Is the Pick roller or Separation roller clean Fan the documents before loading. (*2) Attach the consumables correctly (*3) 1506.3 Troubleshooting Symptom 10 The scanned images are elongated Have you cleaned the rollers Clean the rollers. (*1) Have you ajusted the scan scale Use documents that satisfy the requirements. (*2) There is a shadow on the leading edge of the generated image 1526.3 Troubleshooting 6.4Before Contacting a Service Provider ■General descriptions ■ Error Descriptions 6.5 Labels on the Scanner Page 7 DOCUMENT SPECIFICATIONS 7.1 Document Size 7.2 Document Quality ■Document type ■Document thickness ■Precautions Cleaning: “4 DAILY CARE” on page Replacing parts: When using the ADF, the leading edge of all document sheets must be evenly aligned. Make sure that curling at the leading edge is within the fol 7.3Maximum Document Loading Capacity 7.4 Hole-punchingProhibited Areas 7.5 Multifeed Detection Conditions ■Check overlapping ■Check length ■Check overlapping and length Page 7.6 Background Color Areas 3 mm (0.12") 7.7Job Separation Sheet 7.8 Scanning Mixed Documents ■Types of Documents ■The Thickness of Documents ■The Friction Coefficients ■Document Sizes Page Page 8 SCANNER SETTINGS Page 8.1 Scanner Settings ■Start up the Software Operation Panel Start up via PC Start up via Scanner ■Password Setting Setting a Password Setting the [View Only mode] Clearing the [View Only mode] 1788.1 Scanner Settings Changing the Password Clearing the Password Resetting the Password ■Settings ［Device setting］［Device settings 2］ 1848.1 Scanner Settings Page [Default] button Resets the current settings to the factory setting. [Save]button Saves contents of various settings onto the computer (Use this button to apply the same settings to other fi-5950scanners.) [Restore] button 8.2 Power saving setting 8.3 Offset/Scan scale 3.Adjust the Offset/Scan scale as necessary 8.4 Multifeed Detection SCANNER SETTINGS 5.Speficy the detection area Selected range: Left Middle Right Detection areas Document Setting Example 1: Left, Disable, Start=50 mm, End=200 mm Middle, Enable, Start=50 mm, End=200 mm Right, Disable, Start=50 mm, End=200 mm Setting Example 2: Left, Disable, Start=310 mm, End=400 mm Middle, Enable, Start=320 mm, End=450 mm Right, Enable, Start=100 mm, End=102 mm 1948.4 Multifeed Detection 8.5Multifeed detection when scanning in manual feed mode 8.6 Page Edge Filler (ADF) Page 8.7 Dropout Color 8.8 Pre-Pick 8.9 Page Edge Filler (Automatic Page Size Detection) Page 8.10 Intelligent Multifeed Function 8.11 Paper feeding retry times 8.12Retaining current paper thickness after Power off 8.13 Cleaning Cycle 8.14 Life counter setting 8.15 Document clearance setting 8.16 Thin Paper Mode 8.17 Soft Pick Setting 8.18 Paper Jam Detection 8.19 AutoCrop Boundary 8.20 SCSI Bus Width 8.21 Auto Color Detection 8.22 Alarm Setting 8.23 Jam Detection Outside of Scannable Area When Transporting paper 8.24 Imprinter Selection 8.25 Timeout for Manual Feeding 8.26 Scan Setting for Document with Tab 8.27Paper Stop Position at Multifeed Error 8.28 Overscan Control 3.Select [Optimize] Page 9 OPTIONS 9.1 Options 9.2 fi-590PRF (Pre-imprinter) 9.3 fi-590PRB (Post-imprinter) 9.4 Other Options ■Extended Memory The memory modules are not provided with the scanner Memory type: 144-pinUnbuffered DODIMM Manufacturer Model Size 10 SCANNER SPECIFICATIONS 10.1 Basic Product Specifications SPECIFICATIONS SCANNER 10.2 Installation Specifications 10.3 Dimensions Page INDEX Alarm Setting Auto Color Detection AutoCrop Boundary Basic Operations Pad 4, 105 Page Edge Filler (ADF) Pick roller Pick roller fi-5950Image Scanner Operator’s Guide Issue date: June Issueed by: PFU LIMITED •The contents of this manual are subject to change without notice

6.3 Troubleshooting

Symptom 1 The scanner cannot be turned on.

Is the power cable connected

Connect the power cable

correctly?

correctly.

Have you press the main power

Press the [I] side of the main

switch?

power switch.

Have you press the power button on

Press the power button.

the operator panel?

1406.3 Troubleshooting