Chapter 5 Troubleshooting
5.15.1 
Help Information
If a problem is found in device operation, take recommended action described in the table below, according to the applicable conditions. If the action does not solve the problem, contact a service representative.
Possibility of electric shock
Contact your system administrator before checking the voltage of a power outlet. Otherwise, electric shock may occur.
Table 5.1 Problem descriptions and recommended actions
No. | Class | Status | Description | Recommended action | |
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1. |
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| Is the power cord connected? | Make sure that the power cord is properly |
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| connected to the outlet. | ||
| Power |
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| be turned on. |
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| confirm that the voltage is normal. | |||
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| Power cannot |
| Measure the voltage with a tester to | |
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2. |
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| Is the outlet voltage normal? | If another device is connected to the same |
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| outlet, check the operation of the device. |
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| If the ambient temperature of the device is |
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| Check the log information from the | too high, make proper arrangements to |
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| lower the ambient temperature. If there is | |
3. |
| The ALM LED | browser. | any shielding material in the installation | |
| The temperature inside the device | ||||
| is blinking. | space, remove it. | |||
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| has risen to the critical level or the | |||
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| If the fan speed is low, the fan needs to be | |
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| fan speed has fallen. | |
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| replaced. Contact a Fujitsu Service | |
| Device |
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| Center. | |
4. | The ALM LED | The device is faulty. | Troubleshoot from the control terminal. | ||
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| is on. |
| (For details, see the software manuals.) | |
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| The LEDs | Is the ambient temperature of the | Adjust the temperature so that the ambient | |
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| device higher than that in the | temperature of the device meets the | ||
5. |
| excluding LAN | specifications? | specification's condition. | |
| and Console are |
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| Is there any shielding material in |
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| on. | Remove the shielding material. | ||
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| the installation space? | |
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6. |
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| Is the power to the video/audio | Verify the power supply and operation of |
| The INDWN | output device (such as a camera) | the video/audio output device selected for | ||
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| selected for input turned on? | input. | ||
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| lamp lights in | |||
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7. | Input | orange. |
| Is this device correctly connected to | Check the cable connection between this |
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| the video/audio output device? | device and video/audio output device. | ||
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8. |
| The INDWN | The synchronization slipping | Make sure that the video input signal for | |
| lamp blinks in | occurs for encoder or the reference | encoder or the reference clock input signal | ||
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| orange. | clock input fault occurs for decoder. | for decoder is set correctly. | |
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