L i f e B o o k P 2 0 0 0 N o t e b o o k – S e c t i o n F i v e

Problem

Possible Cause

 

 

Possible Solution

 

 

 

 

 

 

IP packet isn’t

Run the PING

Perform the following steps to run the PING command to check if the

reaching its destina-

command to check

IP packet is correctly delivered to the destination.

tion

the connection

To run the PING command, the TCP/IP protocol must be installed.

 

 

 

 

First you will determine your IP address, then you will make sure your

 

 

IP address can respond, and then you will make sure other computers

 

 

can be addressed.

 

 

1.

Windows 2000: Click [Start] -> [Programs] -> [Accessories] ->

 

 

 

 

[Command Prompt].

 

 

 

 

Windows XP: Click [Start] -> [All Programs] -> [Accessories] ->

 

 

 

 

[Command Prompt].

 

 

2.

Type: ipconfig > directory\filename

 

 

 

 

where directory and filename represent the location at which you

 

 

 

 

want to store the IP address.

 

 

3. Click [Enter], then go to the location you specified above. The IP

 

 

 

 

address for your system will be contained in the file.

 

 

4. To check that your IP address is functioning properly, go back to

 

 

 

 

the DOS prompt and type: ping <IP address>, then press [Enter].

 

 

 

 

You will receive several replies, followed by the PING statistics

 

 

 

 

(similar to below).

 

 

5. To check that your system is communicating with other systems,

 

 

 

 

go to the DOS prompt and type:

 

 

 

 

\>ping XXX.XXX.XXX.XXX. (With the destination IP address in

 

 

 

 

place of XXX.XXX.XXX.XXX).

 

 

Example: if the destination IP address is 10.0.1.3:

 

 

C:\>ping 10.0.1.3

 

 

A message similar to the following appears if the connection is

 

 

successful.

 

 

Pinging 10.0.1.3 with 32 bytes of data:

 

 

Reply from 10.0.1.3: bytes=32 time=1ms TTL=32

 

 

Reply from 10.0.1.3: bytes=32 time<10ms TTL=32

 

 

Reply from 10.0.1.3: bytes=32 time=4ms TTL=32

 

 

Reply from 10.0.1.3: bytes=32 time<10ms TTL=32

 

 

If the connection fails, [Request timed out], [Destination host

 

 

unreachable], or a similar message appears. In this case, refer to the

 

 

“Other computers are not displayed” portion of this chapter.

 

 

 

Cannot connect to

There are several

The following causes are possible. Check each one of them.

the network

possible causes, as

 

The network name or encryption key is not right.

 

listed to the right.

 

 

 

The driver has not correctly started.

 

Refer to the

 

 

 

The destination computer is not turned on.

 

specific section of this

 

 

 

You do not have the access privilege to the destination computer.

 

manual or your user’s

 

 

 

The card has failed.

 

manual.

 

 

 

Hardware conflict.

 

 

 

 

 

 

 

 

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Fujitsu P2000 manual Type ipconfig directory\filename