Drive maintenance

Drive maintenance

Caution We recommend that you backup data from any drives before attempting a download. During the download process, it is essential that no drives be inserted or removed, and that power is not switched off. If a drive firmware download is interrupted, it is possible that the drive will become unusable. For this reason, the controller will not download drive firmware in parallel to all drives, but one drive at a time. In this way, even if a power failure occurs, the worst case scenario is one drive will be damaged.

The controller can download firmware to the attached hard drives. Because of the large number of hard drives on the market, it is essential to use only a Gateway approved drive firmware file. Different drive manufacturers have different methods for downloading drive firmware, sometimes requiring vendor-unique utilities to perform the download. Gateway rigorously tests drive firmware and creates a single download file that can be used through the controller. This eliminates the problems associated with host-based utilities and the possibility of permanently damaging a hard drive by downloading incorrect firmware.

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