Appendix B:

Technical Support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource

Service description

How to reach

 

 

 

Fax on demand

Order a catalog of documents on common

800-846-4526 (US)

support

problems, then order documents by document

877-709-2951 (Canada)

 

numbers. The documents will be faxed to you.

 

 

 

 

Gateway’s

Get tutorial assistance for software issues

800-229-1103 (charged to

fee-based

billed by the minute.

your credit card)

software tutorial

 

 

service

 

 

 

 

 

Gateway

Talk to a Gateway Technical Support

877-485-1464 (US)

Technical Support

representative about a non-tutorial technical

800-846-3609 (Canada

 

support question.)

and Puerto Rico)

 

TDD Technical Support (for hearing impaired)

605-232-2191

 

(all other countries)

 

is available:

 

 

 

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

800-846-1778 (TDD)

 

 

 

Weekends 6:00 a.m. - 5:00 p.m. Central Time

 

 

 

 

Sales,

Get information about available systems,

800-846-2000 (US)

accounting, and

pricing, orders, billing statements, warranty

888-888-2037 (Canada)

warranty

service, or other non-technical issues.

 

 

 

 

234

www.gateway.com